This business is not BBB accredited.
Phone: (949) 461-0543 View Additional Phone Numbers 23330 Mill Creek Dr, Laguna Hills, CA 92653
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The company offers mortgage lending.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for St Fin Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Nationwide Mortgage Licensing System
Phone Number: (240) 386-4444
The number is 1429.
Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 603C571.
Type of Entity
Business ManagementMr. Timothy Matthews, Owner
Number of Employees
Mortgage Brokers Mortgage Lender
Alternate Business NamesSt Fin Corporation Star Financial
Industry TipsFinancial Industry
THIS LOCATION IS NOT BBB ACCREDITED
23330 Mill Creek Dr
Laguna Hills, CA 92653 (949) 461-0543 (866) 761-7827 (888) 671-7885 (949) 900-6204 Directions
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Additional Phone Numbers
- (866) 761-7827(Phone)
- (888) 671-7885(Phone)
- (949) 900-6204(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My wife and I were trying to refinance our home through Star Financial but then changed our minds and wanted to go with a more reputable loan company. After several e-mails requesting the file be closed they kept the file open and did nothing with it since 2/19/15, the date it was first opened. We informed them with several times over e-mail and by phone we wanted it dropped, so we could move forward with someone else. They kept wanting to get information on what we were doing even after being told to close everything and we didn't want to share the information. It is now 3/17/2015 and the file has not been closed. as a result we were unable to get our rates locked in with our other company that would be saving us over $400 on our house payment. Also My family is planing a trip this summer and will not be able to go if this loan is held up any longer. Everyone at that company, Every time we talked to anyone was rude and condescending. We got several different answers and were lied to MANY times about the whole process. Today I called them and again forcefully asked for it's closer. Since opening this complaint I have received an email saying they requested the file be closed with FHA. I am still very upset with the practices of this company.
Desired Settlement: I am not sure what I would like to see done. I feel they already owe me $400 for delay they are causing, but if it takes longer to resolve then it will end up being a matter for small claims court. If they are really sorry for the delay, then they should have no problem cutting a check for the money they have cost me and be happy I'm not asking for compensation for my time. Beyond that there is nothing this company can do to save their reputation and I will warn everyone I know about them.
****** this is the first I have heard of this complaint from the consumer. *** ****** is a very ethical Loan Officer. My instinct is that the borrower did not qualify. When a borrower submits an application and we are the lender we underwrite to make sure it is salable in the secondary market and that the borrower qualifies based on their income documentation and our appraisal did not come in at value. I see that he would like 400.00 which is probably the cost of the appraisal. We as a lender cannot guarantee when a borrower submits a loan application if they qualify. We in fact try to help the borrower but if they do not qualify for the loan than we cannot do it. If the consumer would like to give me a call I would be more than happy to speak to them since I care about everyone that applies for a loan. As you know we have always been A+ rated.