BBB Business Review

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BBB Accredited Business since

New American Funding

Phone: (800) 450-2010 View Additional Phone Numbers 14511 Myford Rd #100, Tustin, CA 92780 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers mortgage broker services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that New American Funding meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New American Funding include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 6
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 30

Customer Reviews Summary Read customer reviews

126 Customer Reviews on New American Funding
Customer Experience Total Customer Reviews
Positive Experience 115
Neutral Experience 2
Negative Experience 9
Total Customer Reviews 126

Additional Information

BBB file opened: September 26, 2013 Business started: 07/30/1999 in CA Business incorporated 06/19/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Bureau of Real Estate
1651 Exposition Blvd, Sacramento CA 95815
Phone Number: 1 (877) 373-4542
Fax Number: (916) 263-8641
The number is 01408363.

Nationwide Mortgage Licensing System
Phone Number: (240) 386-4444
The number is 6606.

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 4131117.

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 603A957.

Type of Entity


Business Management
Mr. Enrico (Rick) Arvielo, Owner Mr. Grant King Ms. Amy McGlone, Customer Service Manager
Contact Information
Principal: Mr. Enrico (Rick) Arvielo, Owner
Principal: Mr. Grant King
Customer Contact: Ms. Amy McGlone, Customer Service Manager
Number of Employees


Business Category

Mortgage Brokers

Service Area
This business is a mortgage company.
Industry Tips
Financial Industry

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.