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          OneTrust Home Loans has 1 locations, listed below.

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            Business ProfileforOneTrust Home Loans

            Mortgage Banker
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.13/5stars

            Average of 62 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/8/2008

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers mortgage loan products.

            Business Details

            BBB File Opened:
            11/21/2008
            Years in Business:
            15
            Business Started:
            3/27/2008
            Business Incorporated:
            1/28/2013
            Accredited Since:
            12/8/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • CalCon Mutual Mortgage LLC
            • OneTrust Home Loans & OneTrust Senior Lending
            • Tabor Mortgage Group
            • Warp Speed Mortgage
            Business Management
            • Mr. Shane Erskine, President
            • Ms. Rosemarie Pirio, Marketing Director
            • Mr. Compliance Department, Compliance Department
            • Mr. Jeremy McNeal, VP, IT
            • Ms. Cheri Musbach, Compliance Manager
            Contact Information

            Principal

            • Mr. Shane Erskine, President

            Customer Contact

            • Mr. Shane Erskine, President
            • Ms. Rosemarie Pirio, Marketing Director
            • Mr. Compliance Department, Compliance Department
            • Ms. Cheri Musbach, Compliance Manager
            Additional Contact Information

            Fax Numbers

            • (858) 974-3809
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/28/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I am filing a dispute against calcon mortgage who is also one trust home loans for an immaculate 30 day late payment on my credit report for December 2023. I paid the statement balance for December as shown on calcon mortgages website and then several days later the amount changed. I called calcon and they stated the website was not working correctly. I paid the remaining balance shown even tho it was inaccurate and still received a 30 day late payment for month of December. This late payment was filed way before 30 days even passed in December. So regardless of the website statement balance inaccuracies, it was not possible for me to be 30 days late paying for December when 30 days had not even been close to passing by when the report was filed to my credit.
            Read More

            Customer Reviews

            62 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Iris C

            03/07/2024

            This company is a mess.First, the loan officer failed to tell us the additional fee for getting the rate they offer us on the construction loan we were applying. Second, our contractor consistently complained to us on how hard and difficult to work with the funding team. Third, the office doesn't communicate with each other. I talked to one person and the next day I need to repeat myself to a different person. Fourth, we switched insurance company and contacted the related officer immediately. The bill automatically added the insurance on their side without any notification.

            OneTrust Home Loans Response

            03/11/2024

            Dear *****************,We value your business and want to sincerely apologize for your negative experience. We'd like to learn more about your situation and what exactly happened in order to understand where your issues occurred. Please email us at *********************************** ***************************** and we will get back to you promptly

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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