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BBB Accredited Business since

E Mortgage

Phone: (800) 975-8071 2600 Michelson Dr #1700, Irvine, CA 92612

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This company offers mortgage services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that E Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on E Mortgage
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: Business started: 12/22/2009 in CA Business incorporated 11/02/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Bureau of Real Estate
1651 Exposition Blvd, Sacramento CA 95815
Phone Number: 1 (877) 373-4542
Fax Number: (916) 263-8641
The number is 01908458.

Nationwide Mortgage Licensing System
Phone Number: (240) 386-4444
The number is 916403.

Type of Entity


Business Management
Mr. Darin Ghaffari, Owner
Contact Information
Principal: Mr. Darin Ghaffari, Owner
Number of Employees


Business Category

Mortgage Bankers Real Estate - Commercial Mortgage Brokers

Alternate Business Names
DG Commercial Loans E Mortgage Financial
Industry Tips
Financial Industry

Additional Locations

  • 2600 Michelson Dr #1700

    Irvine, CA 92612 (800) 975-8071


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/4/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I began a refinance process in August which I was told would take about 30 days. I incurred costs including an appraisal and a translation fee for some documents which needed to be translated and reviewed. I submitted all requests in a timely matter and the refi seemed to drag on for months, which I was somewhat tolerant of. At this point, they have not responded to any of my emails or phone calls in about two weeks and the "30 day closing" has dragged on for almost 6 months. In the meantime, interest rates have gone down and my home value has most likely increased. I am planning to move forward with another lender.

Desired Settlement: Reimbursement of incurred costs from appraisal, as I will need to have a new appraisal when I seek services with a new lender.

Business Response: We don't  understand the reason for this complaint customer canceled this loan a while ago. We are more than happy to open the case on this file and make the file active to close it at a very special deal however we will need full cooperation from the borrower.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

5 Customer Reviews on E Mortgage
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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