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Monox Billing Service Inc
Phone: (949) 588-2190 View Additional Phone Numbers 5 Holland #101, Irvine, CA 92618
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This company offers medical billing services.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Debbie Sigman, Owner
Number of Employees
Medical Billing Services
Industry TipsIdentity Theft
THIS LOCATION IS NOT BBB ACCREDITED
5 Holland #101
Irvine, CA 92618 (949) 588-2190 (800) 736-0555 Directions
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Additional Phone Numbers
- (800) 736-0555(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I received a bill from CRNA ****** T. ******* c/o Monox Billing Service ACCT# ********* on 02 June 2014. The bill states it is a Third Notice when in fact it is a First Notice. I called and spoke with ******* #*** who stated that she did not know I had TRICARE after I informed her that I was active duty military and all of my medical is covered 100%. ******* also stated that ****** **** ******* was not aware of my insurance through the military. I informed ******* that I was a patient at Bay City Surgery Center and when I filled out my patient paperwork it has my insurance information included. ******* stated that ****** T. ******* would not be aware of that information, although my anesthesia was performed by ****** T. ******* at Bay City Surgery Center on the day of the procedure (service) 11/15/13. ******* also stated that she requested the insurance information from ******* at Bay City Surgery Center and was refused my insurance information. I have had issues with Bay City Surgery Center in that I had to make numerous requests for my medical records. They refused to give me my medical records and when I visited their office on 18 March 2014, I was only provided a few copies of my medical record which included very little information about my medical treatment at Bay City Surgery Center. I complained to ****** (office manager) and after a couple of attempts was finally sent my complete medical record. Monox Billing Service is attempting to defraud the government by sending me a bill for $3000. Monox Billing Service and ****** T. ******* made no attempts at filing a claim with Tricare for the services provided.
Desired Settlement: Monox Billing Service/****** T. ******* need to file their claim with Tricare. Also, I do intend to further my complaints across the Internet and with Bay City Surgery Center.
Business Response: Our office only represents and bills for **** ******* CRNA for anesthesia services. We
did not receive the patients insurance information. We called the patient and sent her a
statement requesting insurance information.
She complained that we should have it as the surgery center had the information. We
did get the information from the surgery center, we only sent 1 statement to this patient.
We have verified that the insurance will pay the bill and we accept the rates paid for
She will only receive another statement if she has a copay after the insurance pays.
At this time we are waiting for the check to be sent from the insurance.
Customer Reviews Summary