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K T Construction
Phone: (949) 588-9318 24252 Amurro Dr, Mission Viejo, CA 92691
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This company offers designers, masons, and concrete finishers.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for K T Construction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 637204.
Type of Entity
Business ManagementMr. Kurtis Bargabus, Owner
Number of Employees
Mason Contractors Concrete Blocks & Shapes Landscape Contractors
THIS LOCATION IS NOT BBB ACCREDITED
24252 Amurro Dr
Mission Viejo, CA 92691 (949) 588-9318 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Company will promise anything to get you to sign the contract. Majority of project construction went fine, however, the company representatives fail to communicate with their workers, they fail to deliver on what was agreed upon. They make the customer have to constantly contact them and press them to complete these items. Owner ignores phone calls and will not return a call even after several voice messages. Once they have their money, they will drag their feet on completing anything else. I believe their tactic is to procrastinate long enough until the customer is so fed up, they give up. Too bad for them I've got time to see this dispute through until the end. I will get what was promised to me and what I paid for. This company is disillusioned in believing they are professionals. They are not. Professionals do not operate this way.
Desired Settlement: I want KT Construction to install the natural gas quick connect fitting that was agreed upon and that I paid for. I want KT construction to install the inline switch for the water features that was agreed upon and that I paid for. I want KT construction to come set the pavers by my water features that was agreed upon and that I paid for. I want KT Construction to quit dragging their feet and deliver everything that was agreed upon and that I paid for.
Business Response: KT Construction made no promises to get a signed contract. KT Construction is in constant communication with employees. The agreed upon contract was fulfilled. KT Construction stopped returning phone calls after excessive verbal abuse. We asked him to refrain from verbal abuse, client stated he was ex-military, and that's how they did business. We have worked for many clients, who were military and never been treated like that by anyone. The project did drag on,client choose tile that was manufactured back east. 4 week delivery, in good weather. Natural gas quick connect is installed. In-line switch is installed in water feature. Employee was sent to finish pavers (6 pieces). Client told him not to set pavers,he would do it after testing of pool equipment. All contracted items are complete. Client still has an unpaid balance of $1,000.00.
Better Business Bureau:
KT likes to use the excuse that the tile had to come from out east. Yes, it took a while for it to arrive...my question is why didn't they order it earlier?! They knew what the tile selection was. I went to the exact store they told to me to pick out tile and gave them the sample and tile model info almost a full 2 MONTHS before they finally ordered it! As a paying customer, I hired someone to do a job. It has only recently been completed after having to constantly contact the company to find out when they would be out to work on various tasks throughout the project. This company struggles with completing a job.
Glad we are done dealing with each other.
Business Response: When we started project client asked if we would remove gunite from around skimmer and expose plumbing, that leads to pool equipment. Client stated, his pool maintenance man suspected a leak in the pipe and was going to have him upgrade plumbing. Knowing this is not the way to check for leaks, KT Construction called their pool contractor. Pool contractor only referred pool plumber, to perform pressure test to check for any leaks in system. No leaks were found. Client fired pool maintenance man and contracted directly with pool plumber to upgrade system. Pool plumber installed light, dedicated suction line for pool sweep, and replaced failing plumbing. Pool plumbers don't plaster. Client payed pool plumber in full. Pool plumber did his job complete. Client did not understand that pool plumber does not cut pipes plaster and set pool pipe inserts. This is the job of a pool plaster contractor. Client stated he was holding KT Construction responsible and threatened lawsuit, in almost every conversation after that. Client was trying to be General Contractor on the project. Client didn't understand complete scope of work, and who is licensed to perform certain aspects of the project. KT Construction has completed everything on the contract as well as numerous other items. As client stated numerous times in last response, the project is complete. The pool is also up and running. KT Construction prides itself on customer relations, unfortunately you can't please everyone.
KT loves to blame the clients for their mistakes. So hard to find good help. Someone had to be general contractor on this project because KT certainly wasn't stepping up. Glad relationship is severed and done with KT.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
|9/20/2013||Problems with Product/Service|