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BBB Accredited Business since

Luth Research

Phone: (619) 234-5884 Fax: (619) 234-5888 1365 4th Ave, San Diego, CA 92101 View Additional Email Addresses http://www.luthresearch.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers marketing research.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Luth Research meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Luth Research include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 17

Additional Complaint Information

On March 7, 2011 Survey Savvy notified the BBB that there is an individual using their name without authorization, mailing out fake checks soliciting consumers for money. Survey Savvy has indicated that they have no affiliation with whomever is sending out these checks and their attorneys have been notified.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Luth Research
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 7

Additional Information

BBB file opened: August 01, 1993 Business started: 07/21/1977 in CA Business incorporated 07/21/1977 in CA
Type of Entity

Corporation

Business Management
Ms. Roseanne Luth, President Ms. Stephanie Jones, Front Desk Associate
Contact Information
Customer Contact: Ms. Stephanie Jones, Front Desk Associate
Principal: Ms. Roseanne Luth, President
Number of Employees

230

Business Category

Market Research & Analysis

Alternate Business Names
Luth Research Inc Luth Research LLC Survey Savvy
Industry Tips
Spam/ Unwanted E-mail
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.