BBB Business Review
This Business is not BBB accredited
Phone: (760) 752-1873 PO Box 2107, San Marcos, CA 92079 View Additional Email Addresses
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This company offers to fulfill magazine subscriptions.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Subscription Services include:
- 130 complaint(s) filed against business
- Failure to respond to 43 complaint(s) filed against business
- 14 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Subscription Services include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||130|
Additional Complaint Information
Consumer complaints are concerning the non-delivery of magazines subscriptions they have purchased. Some consumers allege partial delivery of magazines they have ordered. Company responses have indicated they have contacted the consumers to address their dispute directly. On April 28th 2012, Subscription Services let the BBB know that within the last 18-24 months they had a shift in the agency that supplies their magazines, which affected their service. They stated that they are ensuring that every customer receives their products. The BBB will continue to monitor the pattern of complaints for changes and/or improvement.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bob Munhall, Owner
Number of Employees