This business is not BBB accredited.

1407 N Batavia St #113, Orange, CA 92867

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This company offers door locks.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for include:

  • 4 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business

Factors that raised the rating for include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 04/30/2010 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Jeff Essick, Owner
Contact Information
Principal: Mr. Jeff Essick, Owner
Number of Employees


Business Category

Locks - Wholesale & Manufacturers Security Control Equipment & System Monitors Security Systems Consultants

Additional Locations


    1407 N Batavia St #113

    Orange, CA 92867


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/10/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I returned an item I purchased from them, and never received a refund. Now I cannot contact anyone and the website and phone number no longer exists.

Desired Settlement: At this point I just want the refund for the amount I paid without a restocking fee.

Consumer Response: I don't have an invoice, It was sent back with the return. I paid through ******, and the location isn't shown.
All I have is a number through my credit card transaction titled Merchant location ********** CA and I was given an address to return the item.

Please return product ****** **** *** ****** ******** **** (Standard) Without Key ********* * **" Chain
Item # ******** to the following address:
Attn: Return Dept.
1407 N. Batavia St. #113
Orange, CA 92867
Please reference RMA ********* on shipping label

4/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We had purchased several items for our new office, we made 2 separate returns and only received credit for one. It took them over 2 months to refund the first return after they claim they lost the paperwork for over a month. The second return was around the same time, I received an email confirming the refund about a month ago and now no one answers the phone and their website is down. They do not respond to their emails and they don't call back.

Desired Settlement: I would like the refund of the product we returned to them 3 months ago.

2/5/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered an item Online and returned the item purchased. They contacted me through email and once over the phone to process the refund, which took over 2 months to deal with. Over email someone who worked there mentioned that a refund was to be processed the next day, yet I have since then not received any refund told to me. Also, now that I try to contact them, there website isn't working and I can't reach them over the phone, the line disconnects.

Desired Settlement: I would simply like to be refund the amount I paid.

12/24/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I ordered a VLPKIT-36 on line as soon as i finished the order I realized I should have ordered a VLPKIT-48. I immediately tried to call the company to try and change the order. There was no one there to answer the phone. I just received a message that no messages can be left on the machine. I left several messages with customer support in email form , but still no answer. The invoice # is *********. I also went buy there business address that is listed. There is no business there, just a UPS post office store.

Desired Settlement: I will return the part I cant use and would like a refund on my credit card.