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      Country
          Country

          Find a Location

          LoanDepot has 71 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • LoanDepot

              6561 Irvine Center Dr Irvine, CA 92618-2118

              BBB Accredited Business
            • LoanDepot

              14000 N Pima Rd Ste 150 Scottsdale, AZ 85260-3972

              BBB Accredited Business
            • Loan Depot

              1201 Brampton Ave Statesboro, GA 30458-0850

            • LoanDepot

              830 Crescent Centre Dr Ste 500 Franklin, TN 37067-7244

            • LoanDepot

              12526 S Mainstreet Ste 1725 Rancho Cucamonga, CA 91739-8881

            Business ProfileforLoanDepot

            Loans
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.21/5stars

            Average of 3,499 Customer Reviews

            Customer Complaints

            762 complaints closed in last 3 years

            153 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/4/2014

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers loans.

            Business Details

            This is a multi-location business.

            Find a Location

            LoanDepot has 71 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • LoanDepot

                6561 Irvine Center Dr Irvine, CA 92618-2118

                BBB Accredited Business
              • LoanDepot

                14000 N Pima Rd Ste 150 Scottsdale, AZ 85260-3972

                BBB Accredited Business
              • Loan Depot

                1201 Brampton Ave Statesboro, GA 30458-0850

              • LoanDepot

                830 Crescent Centre Dr Ste 500 Franklin, TN 37067-7244

              • LoanDepot

                12526 S Mainstreet Ste 1725 Rancho Cucamonga, CA 91739-8881

              BBB File Opened:
              4/28/2000
              Years in Business:
              14
              Business Started:
              1/1/2010
              Business Incorporated:
              12/8/2009
              Accredited Since:
              11/4/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • LoanDepot.com LLC
              • LoanDepot.com
              Business Management
              • Ms. TJ Freeborn, Manager
              • Ms. Aara Madland, Manager
              • Mr. Raymond Mahdian, Director of Customer Care
              • Ms. Taylor Thomason, Director of Customer Care
              • Ms. Opal Brown, Customer Contact
              Contact Information

              Principal

              • Ms. TJ Freeborn, Manager

              Customer Contact

              • Ms. TJ Freeborn, Manager
              • Ms. Aara Madland, Manager
              • Mr. Raymond Mahdian, Director of Customer Care
              • Ms. Taylor Thomason, Director of Customer Care
              • Ms. Opal Brown, Customer Contact
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: What to consider when researching personal loans

              Customer Complaints

              762 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/25/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I had a loan originated by *********************, who is a loan officer ******** by LoanDepot. **** worked with me to get a loan valued at 80% the value of the home. This amount was specifically related to the fact that LoanDepot advised there could be a no-appraisal review of the home after 1 year and at that point the *** could be removed. I have emails relating to this because the *** being removed was extremely important to me. Now LoanDepot is not honoring their statement and is advising the *** must remain for 11 years. This is a blatent bait and switch tactic being used by LoanDepot.

              Customer Reviews

              3,499 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Isaiah H

              1 star

              03/19/2024

              On 1 December 2023, I began my process of refinancing to renovate my home and I was PRE-APPROVED in December 2023. From that time to CURRENT, I have submitted all the documentation (2 years of taxes and proof of income) that was requested to only be denied the loan. I feel like Loan Depot strung me along throughout the entire process, knowing they would not approve me, but made a quick $520 (appraisal and non-refundable application fee) which may seem like a small amount of money, but if my math is correct, Loan Depot has the potential of making almost $2 million a week from appraisal and application fees alone.

              LoanDepot Response

              03/25/2024

              Hi ****** We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              BBB Reports On

              BBB reports on known marketplace practices.

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