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BBB Accredited Business since

LoanDepot.com

Additional Locations

Phone: (888) 337-6888 26642 Towne Centre Dr, Foothill Ranch, CA 92610 http://www.loandepot.com View Additional Web Addresses

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Description

This company offers refinance loans, purchase loans, and loan servicing. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LoanDepot.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LoanDepot.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 194 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

194 complaints closed with BBB in last 3 years | 109 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 3
Delivery Issues 5
Guarantee/Warranty Issues 3
Problems with Product/Service 156
Total Closed Complaints 194

Customer Reviews Summary Read customer reviews

103 Customer Reviews on LoanDepot.com
Customer Experience Total Customer Reviews
Positive Experience 87
Neutral Experience 2
Negative Experience 14
Total Customer Reviews 103

Additional Information

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BBB file opened: October 23, 2013 Business started: 02/10/1995 in TX Business incorporated: 12/08/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
http://www.dbo.ca.gov/
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 4131040.

Department of Business Oversight (DBO)
7575 Metropolitan Dr #108, San Diego CA 92108
http://www.dbo.ca.gov/
Phone Number: (866) 275-2677
Fax Number: (619) 682-7217
The number is 603K703.

Nationwide Mortgage Licensing System

http://mortgage.nationwidelicensingsystem.org
Phone Number: (240) 386-4444
The number is 174457.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Anthony Hsieh, CEO & Chairman Ms. Erika Diaz, Customer Care Manager Mr. David Norris, President & COO Ms. Grace Schulz, Customer Care Director
Contact Information
Customer Contact: Ms. Erika Diaz, Customer Care Manager
Principal: Mr. Anthony Hsieh, CEO & Chairman
Number of Employees

3,105

Business Category

Loans Loan Servicing Mortgage Lender

Alternate Business Names
Loan Depot LoanDepot.com LLC
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Consumer Financial Protection Bureau P.O. Box 4503, Iowa City IA 52244 Phone Number: 855-411-2372 Fax Number: 855-237-2392 http://www.consumerfinance.gov info@consumerfinance.gov

Industry Tips
Advance Fee Debt Collection Rights-Spanish Financial Industry
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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