This business is not BBB accredited.

Reliant Funding

Additional Locations

Phone: (888) 792-1992 View Additional Phone Numbers 9540 Towne Center Dr #200, San Diego, CA 92121 http://www.reliantfunding.com/ View Additional Web Addresses


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Description

This company offers businesses funding solutions.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reliant Funding include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 41 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 41

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Reliant Funding
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: August 14, 2008 Business started: 09/26/2007 in DE Business incorporated 03/03/2009 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Adam Stettner, CEO
Contact Information
Principal: Mr. Adam Stettner, CEO
Number of Employees

38

Business Category

Loans - Small Business Credit Cards & Plans - Equipment & Supplies Credit Card Processing Service

Alternate Business Names
Reliant Bankcard Services Reliant Funding Group Reliant Merchant Advance Reliant Services Group LLC
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Department of Business Oversight (DBO) 7575 Metropolitan Dr #108, San Diego CA 92108 Phone Number: (866) 275-2677 Fax Number: (619) 682-7217 http://www.dbo.ca.gov/

Licensing

BBB has expressed the view that this company should obtain a license with the California Department of Business Oversight. In response Reliant Funding provided the following statement: “Reliant’s view is that a license is not required for the work we currently do. However, out of a desire to expand and to be conservative, we have applied for licensing from our state.”

Consumers should verify that the company is properly licensed in the state that the consumer is located.

Industry Tips
Credit Card Promotions Financial Industry Identity Theft

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    10505 Sorrento Valley Rd #150

    San Diego, CA 92121

  • THIS LOCATION IS NOT BBB ACCREDITED

    9540 Towne Center Dr #200

    San Diego, CA 92121

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2016 Problems with Product/Service
5/20/2016 Advertising/Sales Issues
5/17/2016 Advertising/Sales Issues
5/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am currently opted out to receive credit offers by postal mail. On Saturday, April 30 I received an unsolicited offer from Reliant Funding for pre-qualified credit. There was a plastic "Business Cash Card" affixed to the offer, with an activation phone number. I am self-employed and do not work under a business name, yet this piece of mail was addressed to "Graphic Design By ***** *********" and this information was also embossed on the card. When I called Reliant Funding, a Mr. ***** ******* took my call and was very condescending and belligerent, acting as if his company had done no wrong by sending this offer to me in the first place without my consent, and even had the audacity to question what my filing status was for taxes. This was a complete invasion of privacy, and this man's attitude was inexcusable, considering the fact that his company had inconvenienced ME with this offer, not to mention that they violated my opting out of direct mail offers. He hung up on me when I was asking to confirm the removal of my mailing address, and when I called back he was again, most rude, asking me "What was it I didn't understand?" This gentleman should be fired for his conduct, and I am considering going further in the legal system to fight this company when he further informed me that I may start receiving other credit offers from other companies "because I had been selected to receive offers."

Desired Settlement: I first demand an apology from this company for the reprehensible treatment I received from Mr. ***** ******* this morning over the phone, and I demand that my name and address be removed from their list as well as any others I am now on because of them. Otherwise, I will pursue legal action against this company. ***** *********

Business Response: Your interaction with our employee was absolutely not the normal experience for our clients and far from what we expect from our staff. Thank you for bringing your experience to our attention. We have dealt with this matter, internally.

We received your organization's contact information from a national list provider who accesses publicly available information. It is possible other vendors who use that source will also reach out to you, but that's the nature of vendors using public list providers - it's not related to anything we control.

The US Mail you received was a solicitation only. The card in the mailer represents the concept of getting funds for businesses. As it says on the card, it is not a real credit card. "Activating" an account simply means you want us to assign a funding specialist to discuss your needs. It does not automatically release any funds. That requires a secure application procedure.

We've removed your information from our system for future mailings or calls. I apologize for any misunderstanding.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, I have no assurance that the representative was addressed about his attitude, only your word that it was.

Second, I am not an "organization," I am an individual who is self-employed. I want to know exactly what company supplied you with my contact information, so that I can contact them myself and see to it that I am removed from their database.

Regards,
***** *********



Business Response: Our data aggregator reports that your information (name, title/business, address, etc.) appears publicly in multiple places online, such as your work-related website, ******+, etc. Therefore, there are countless list providers who captured that information, since most are able to pull it from the postings you created. There is no "one source" to point to.

4/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent an official looking notice stating "Within the last 15 business days, a prequalified Reliant Business Cash Card and activation request were issued for the company named herein." No one should have requested this...you don't know if there is identity theft involved or not...very misleading.

Desired Settlement: Please remove us from any and all correspondence.

Business Response:

"Activating" an account simply means you want us to assign a funding specialist to discuss your needs. It does not automatically release any funds. That requires a completed application procedure. There is no risk of identify theft in our process.

We've removed your information from our system for future mailings and solicitations. I apologize for any misunderstanding.

3/29/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received in the mail an unsolicited credit card with a $500,000 credit line. If this mail was intercepted or opened by another person, they could have easily activated this card and had $500,000 credit under my name. This is irresponsible and this practice must end. I am requesting a response by this company stating they will desist in this action. In addition I request removal from their mailing list,. Failure to do so will result in notification of the State of New York Attorney General Office of this business practice.

Desired Settlement: Stop practice of mailing unsolicited cash cards. Remove my name from your mailing list.

Business Response:

The US Mail you received was a solicitation only. The card in the mailer represents the concept of getting funds for business. As it says on the card, it is not a real credit card.

The mailing you received explains that you would have to go through an approval (application) process if you wanted funds. There is no risk of identify theft in our process.

If you let us know ************** the name or street address of the business you want removed from our database to prevent future mailings and solicitations, we will certainly honor your request. I apologize for any misunderstanding.

3/21/2016 Delivery Issues
3/10/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Reliant funding sends offers for a cash card to a public school building, using the names of administrators- I have concerns that someone someone were to retrieve this from the mail the potential for fraud and identity theft exists. Desired Settlement: Remove me from their mailing list and discontinue sending potential identity theft products

Desired Settlement: Desired Settlement: Remove James A. Garfield from their mailing list and discontinue sending potential identity theft products

Business Response:

We received your organization's name from a national list provider accessing publicly available information. We do not work with schools, so your organization clearly made the list in error.

What you received was a toy card that represents the opportunity to apply for funding. As it says on the piece, it is not a real card. Working with us would require an intentional and defined application process. There was never any risk to you or your school.

We have removed your information from our system for future mailings and solicitations. I apologize for any misunderstanding.

2/10/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They keep saying I have a open credit for $100,000 waiting to be activated. I want them to take there scam and go away for good. I have not asked them for any credit.

Desired Settlement: For them to remove us from any further mailings/phone calls. We never under any circumstances wish to have any dealings with these people.

Business Response:

The US Mail you received was a solicitation only. Based on publicly available list sources, your business was among those pre-qualified to discuss a potential funding amount. 

"Activating" the account means you would tell us you'd like to formally apply. As the mailing describes, you would have to go through an application process if you wanted funds.

At your request, we have removed your information from our system for future mailings and solicitations. I apologize for any misunderstanding.

2/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** from Reliant Funding reached out to me regarding funding for my business. I let her know straight up that if it involved getting credit checks on my credit reports, I would not do it. She emailed me, assuring me it would only be a soft pull. She further asserted "We are direct lenders, an you therefore will skip the middleman". She sent my funding request out to other parties, two of whom did a hard credit pull.

Desired Settlement: I would like Reliant Funding to contact all 3 credit bureaus and ensure that any and all credit pulls that have to do with this event are removed from any and all of my credit reports.

Business Response:

We’ve reached out to the merchant to explain: As a direct funding source, we verified credit without any adversity as promised. Reliant looks to do what is best for the client, there isn’t a single source that is the best option for every client.  In this case, even though we want to be the solution, it was determined that the best source of funding for the client was outside of our own asset base.  As a result we worked with lending partners whose credit policies (and funding terms) differed from our own. No funding source is authorized to change/administer credit bureau activities resulting from other vendors’ actions. We are always looking to improve, we have taken actions to train the staff on improving methods of communication on when/how this may occur.  We apologize for any misunderstanding.

12/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a cash card from Reliant Funding without making an application or requesting for one. I called the company to ask who had made an application and the representative asked me to give him the card number on the card which I did not! This is cause for potential fraud and identity theft and I asked the representative to remove me and my business from his mailing list. I also requested that under no circumstances should this account be activated. The representative continued to talk over me and I put him on notice that I would be filing a complaint with the Better Business Bureau, the San Diego California Law Enforcement agencies and be contacting the FBI about their unscrupulous business tactics.

Desired Settlement: I want a letter from Reliant Funding telling me that they have removed me and my company from their mailing list, discontinue sending me potential identity theft products, verify and acknowledge that an account has not and will not be opened with my business/personal information.

Business Response:

The US Mail you received was a solicitation only. The card in the mailer represents the concept of getting funds for businesses. As it says on the card, it is not a real credit card.

We purchase mailing lists that are compiled from publicly available sources. Radius provided us with your information.

No one applied for cash on your behalf. The mailing you received explains that you would have to go through an application process if you wanted funds. There is no risk of identify theft in our process.

Our representative asked for the reference number on the card in order to expedite finding and removing your record, which is what you wanted us to do. We've removed your information from our system for future mailings and solicitations.

I apologize for any misunderstanding.

12/15/2015 Advertising/Sales Issues | Complaint Details Unavailable
11/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received a letter with an unknown name, with my business name, addressed to my old address, which had credit card with a $100,000 credit line. Never have contacted this company, do not know who this person is on the credit card and feel this could have caused fraud of $100,000.00

Desired Settlement: No further contact by this so called business.

Business Response:

The US Mail you received was a solicitation only. The card in the mailer represents the concept of getting funds for businesses. As it says on the card, it is not a real credit card.

We purchase mailing lists that are compiled from publicly available sources. Radius provided us with your information.

We've removed your information from our system for future mailings and solicitations. I apologize for any misunderstanding.

10/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misleading advertising, unscrupulous tactics to collect information and promises made to extract personal information to pull credit. Person stated that this was a business loan ONLY but then used personal information to run credit without permission. This was not to have anything to do with a personal guarantee. Advertising purposely made to mislead public and trick into a web of unethical business practices.

Desired Settlement: Tell the world that this company practices unethical business practices so NO ONE ELSE will be tricked@

Business Response:

The requested information is quite standard in the business lending industry. This business owner went through the formal application process. The process makes clear, in advance, what information is needed. It's totally up to the applicant as to whether he wants to provide information or pass. We do not have final say on whether an applicant is approved or not.

7/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a 'Cash Card' in the mail today that is from Reliant Funding in San Diego CA. Previously I had requested via email to be removed from their lists, which has not been done since I received another card.

Desired Settlement: Remove me from their lists (**** ******* JAC Gutter and Sheet Metal.

Business Response: We have removed your name from our database. We apologize for any inconvenience.

7/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have requested 4 times to be removed from there list that sends pre-qualified cash cards, after my last request they sent me a notice of an activation of a card.

Desired Settlement: I want to be removed from their list and a confirmation that they have not issued any card in my name

Business Response: Our apologies for sending a second promotional piece. As always, our programs require a formal application process. There was never any risk to the recipient and we will not contact him in the future.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ********

6/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company sent me an activation for "a pre-qualified business cash card in amount of $100,000.00" allegedly to get cashes "Fast and Easy". All I need do is telephone number to activate cash card. I have never conducted any business with nor contacted Reliant Funding for any card. I find this conduct by Reliant Funding to be utterly irresponsible and careless with my company name and reputation by sending an unsolicited postal notice which may easily be intercepted.

Desired Settlement: Cease and desist. Never again use my name, my company name or any of my other business names for purpose of solicitation for credit cards, cash cards, debit cards, cash advances, loans, or any other purpose. Do not make any attempt to contact myself or any of my businesses.

Business Response:

I am responding to your complaint regarding the mailing you received. I want to assure you that the mailing was a solicitation only. The card in the mailer represents getting funds. It is not a real credit card.

Activation (by contacting us) makes you eligible to apply for funding, it does not release any funds. Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process. We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding. 

The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

• Government Issued Photo ID

• Business Bank Account with signatory matching the applicant

• A phone verification with the business owner and a landlord verification proving the business is a current tenant

• Copy of most recent Tax Return

• Physical Site Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of businesses across the nation to market our products. The lists are acquired through publicly available sources. Our company acquires publicly available information to deem someone as pre-qualified.

We have removed your information from our system for future mailings and solicitations. I apologize for any inconvenience our solicitation has caused you.

6/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Reliant funding continues to send me a cash card without my requesting said card. if someone were to retrieve this from my mail the potential for fraud and identity theft exists.

Desired Settlement: Remove me from their mailing list and discontinue sending potential identity theft products

Business Response:

I am responding to your complaint regarding the mailing you received. I want to assure you that the mailing was a solicitation only. The card in the mailer represents getting funds. It is not a real credit card.

Activation (by contacting us) makes you eligible to apply for funding, it does not release any funds. Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process. We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding. 

The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

• Government Issued Photo ID

• Business Bank Account with signatory matching the applicant

• A phone verification with the business owner and a landlord verification proving the business is a current tenant

• Copy of most recent Tax Return

• Physical Site Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of businesses across the nation to market our products. The lists are acquired through publicly available sources. Our company acquires publicly available information to deem someone as pre-qualified.

We have removed your information from our system for future mailings and solicitations. I apologize for any inconvenience our solicitation has caused you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the complete removal of mine and my business's information from your mailing list would be a satisfactory resolution to me.  This is my second complaint by phone to Reliant Funding. SHOULD I NEVER RECEIVE ANOTHER SOLICITATION, I will consider this complaint resolved.

Regards,

**** *******

6/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: An activation for a pre-qualified business cash card in amount of $100,000.00 is alleged to have been requested by my company. All I need do is telephone number to activate cash card. I have never contacted Reliant Funding and requested cash card. I have worked tirelessly to protect my credit, and handle my finances with extreme care. I find this practice by Reliant Funding to be irresponsible and careless with my company name and reputation by sending a postal service message which may easily be intercepted.

Desired Settlement: Never again use my company name or any of my other business names to solicit for credit cards, cash cards, cash advances, etc. Do not make any attempt to contact myself or any of my businesses

Business Response:

I am responding to your complaint regarding the mailing you received. I want to assure you that the mailing was a solicitation only. The card in the mailer represents getting funds. It is not a real credit card.

Activation (by contacting us) makes you eligible to apply for funding, it does not release any funds. Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process. We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding. 

The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

• Government Issued Photo ID

• Business Bank Account with signatory matching the applicant

• A phone verification with the business owner and a landlord verification proving the business is a current tenant

• Copy of most recent Tax Return

• Physical Site Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of businesses across the nation to market our products. The lists are acquired through publicly available sources. Our company acquires publicly available information to deem someone as pre-qualified.

We have removed your information from our system for future mailings and solicitations. I apologize for any inconvenience our solicitation has caused you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *******

5/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: An activation for a pre-qualified business cash card in amount of $100,000.00 is alleged to have been requested by my company. All I need do is telephone number to activate cash card. I have never contacted Reliant Funding and requested cash card. I have worked tirelessly to protect my credit, and handle my finances with extreme care. I find this practice by Reliant Funding to be irresponsible and careless with my company name and reputation by sending a postal service message which may easily be intercepted.

Desired Settlement: Never again use my company name or any of my other business names to solicit for credit cards, cash cards, cash advances, etc. Do not make any attempt to contact myself or any of my businesses.

Business Response:

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing was a solicitation only. The card in the mailer represents getting funds. It is not a real credit card.

Activation (by contacting us) makes you eligible to apply for funding, it does not release any funds.  Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process. We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.

The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

• Government Issued Photo ID

• Business Bank Account with signatory matching the applicant

• A phone verification with the business owner and a landlord verification proving the business is a current tenant

• Copy of most recent Tax Return

• Physical Site Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified.

I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *****

5/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have received a cash card with my business name on it and an assigned number. "Just call or click, get approved, get cash." It was not requested and it is not legal to send unwanted cards in the mail. I was on the US Congressional Docket to stop just this practice and the measure passed by a large margin. I find the practice of sending a cash card/credit card for my business a way to put my credit and information at risk and since I received no answer to my phone call to Reliant, I am continuing with this matter. I have filed a complaint with the Federal Trade Commission.

Desired Settlement: Would like to speak to the company and discuss their mailing practices. Certainly would like them to remove my name from their list.

Business Response:

We spoke with Ms. ****** and explained that the mailing enclosure she received was not an actual credit card. She offered suggestions regarding promotional pieces in the financial services industry. We appreciate her feedback and have taken her off our mailing list.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******

4/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received in the mail a line of credit with a credit card attached to the mailing. I did not ask for this credit card line of credit. I have no idea how they got my name, business name or information about me. I do not do business with type of company which I consider a scam.

Desired Settlement: I do not want anymore solicitations from this company, please remove my name and business from your list. If it doesn't happen I will have my attorney get involved. You can tell ***** ******** I am very unhappy doing business they way you do. I expect this to happen ASAP.

Business Response:

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing was a solicitation only.  Activation (by contacting us) makes you eligible to apply for funding, it does not release any funds.  

Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process. We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

• Government Issued Photo ID

• Business Bank Account with signatory matching the applicant

• A phone verification with the business owner and a landlord verification proving the business is a current tenant

• Copy of most recent Tax Return

• Physical Site Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified.

I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******

4/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The business sent me Cash Card for a Loan that any one could have activate if they had got the letter from the Mail instead of me!

Desired Settlement: For them to STOP this type practice.

Business Response:

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing was a solicitation only.  Activation (by contacting us) makes you eligible to apply for funding, it does not release any funds.  

Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

• Government Issued Photo ID

• Business Bank Account with signatory matching the applicant

• A phone verification with the business owner and a landlord verification proving the business is a current tenant

• Copy of most recent Tax Return

• Physical Site Visit with validation of the Photo ID mentioned above (as needed)

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. 

I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

3/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a Premier Line Card in the mail that is from Reliant Funding in San Diego CA. It says to call the toll-free number to activate the card and provides a 'Total cash limit' of $*******. This was completely unsolicited AND SHOULD BE ILLEGAL. Our concern is that it could have been delivered in error to someone else or an employee could have opened it or activated without our knowledge and that we could be held responsible for money that we had not authorized. This is a advertising scheme that should be ILLEGAL! There is too much identity theft and not enough controls to protect the innocent.

Desired Settlement: Government should take action against things like this! Reliant Premier & Reliant Funding Take us off your lists PERMANENTLY!

Business Response:

Dear *****,

 

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 

•         Government Issued Photo ID

•         Business Bank Account with signatory matching the applicant

•         A phone verification with the business owner and a landlord verification proving the business is a current tenant

•         Copy of most recent Tax Return

•         Physical Site Visit with validation of the Photo ID mentioned above (as needed)

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

2/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a Business Cash Card in the mail. It has been issued, over our company name, to a person that not only does NOT work for our company but who's name is unknown to any of us. So reading similar complaints, this company is so FAR from "…a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.", as they claim in responses to similar complaints. Frankly, we are incensed at the audacity of this company to outright issue a card in our company's name! We will take this to the local police as well. We don't expect much from them but perhaps some direction so operations like this are stopped.

Desired Settlement: Stop fraudulently issuing accounts without authorization.

Business Response:

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received. I want to assure you that the mailing you received is for a solicitation only. The account is not valid without your consent. 

Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process. The mailing is a solicitation for a product. We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding. The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below: 

  • Government Issued Photo ID
  • Business Bank Account with signatory matching the applicant
  • A phone verification with the business owner and a landlord verification proving the business is a current tenant
  • Copy of most recent Tax Return

We purchase lists of businesses across the nation to market our products. The lists are acquired through publicly available sources. Our company acquires publicly available information to deem someone as pre-qualified.

I have removed your information from our system for future mailings and solicitations. I apologize for any concern our solicitation has caused you.

Consumer Response:  I didn't quite get how to respond further to the business in question, there was no response/contact info on their message response to me.  The problem is they state that they would not open an account without a photo id.  If a person, representing that individual name on the card, showed a photo id, it still a problem.  The person has no affiliation with our company.

 Any suggestions?

Business Response:

Our verification process is quite intense and may include:
1. Proof of ownership - Requires 2 key items - Typically State records of the name of the business owner and K-1 tax returns from the business. The individual must be named on those.
2. Credit report showing the person is in that position.
3. Financial documents that only authorized employees inside the company could have and others wouldn't be able to access - Multiple bank statements, etc.
4. Site inspection - Showing the requester's photo ID at the company office to verify the person's corporate role.
We've provided access to over $200M and have zero instances of funding to a person other than the owner. For further protection, we've noted in our data base that the complainant's company is never to be assisted.

1/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We received a Credit/Cash Card from this company without requesting it. The card listed a person on it that we do not know and furthermore has no affiliation with our company. Did a person with this name request a card for our company; if not, where did this company get this information? We do not like the fact that this card came through the mail with our company name on it and could have been sent to anyone(maybe the name that is listed on it.) who would try to use it in our company name. In our experience, when you request a service, some sort of authorization is required from an AUTHORIZED person. As per your website, this company has done this in the past and has had complaints about it. Their marketing practices leave a lot to be desired in our estimation.

Desired Settlement: At the very least, a written apology needs to be issued for this unwarranted intrusion, and we need to be assured that our company will no longer be on any further marketing lists from them.

Business Response:

Dear ******,

 

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 

•         Government Issued Photo ID

•         Business Bank Account with signatory matching the applicant

•         A phone verification with the business owner and a landlord verification proving the business is a current tenant

•         Copy of most recent Tax Return

•         Physical Site Visit with validation of the Photo ID mentioned above (as needed)

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

 

Consumer Response:

Better Business Bureau:

I am in receipt of the letter from Reliant Funding, but still have questions about the person that was listed as being the go-to person for my business.  They have not explained where they got that information.  I would like to know what list that came from.(They said that they purchased lists.)

Regards,

****** ******

Business Response: Equifax was the source of the list.

12/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received a 'Cash Card' in the mail today that is from Reliant Funding in San Diego CA. It says all I have to do is call the toll-free number to activate the card which has a 'Total cash limit' of $*******. This was completely unsolicited. I've never even heard of them before. My concern is that it could have been delivered to someone else or an employee could have found it and it could have been activated without our knowledge by someone who is not my husband or myself and we would be on the hook for $****** that we don't know anything about and have not authorized. This is a very scary advertising scheme. I don't think it should be legal to send these types of things out that can fall into the wrong hands and cause liability for someone....its along the same line as credit card fraud or stealing someone's ID info and using it to make purchases.

Desired Settlement: Take us off their lists.

Business Response:

*** *****,

I are responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  

Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 

•         Government Issued Photo ID

•         Business Bank Account with signatory matching the applicant

•         A phone verification with the business owner and a landlord verification proving the business is a current tenant

•         Copy of most recent Tax Return

•         Physical Site Visit with validation of the Photo ID mentioned above

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****

12/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received what was apparently an advertisement that appeared to be a credit line applied for and approved by Reliant Funding. I normally disregard advertisements and shred the incoming documents, however this card was official and only required activation. The more disturbing fact is that the card read: *** ***** along with my company name and address. I have never met or heard of *** *****. Furthermore, the letter went on to state CONGRATULATIONS! Your new reliant cash card is enclosed.I am disturbed that someone may have applied for credit under my company name. This is very disturbing to me in todays market of identity theft and fraud. I have tried to prevent unauthorized credit offers from being mailed to my business, and it is especially unsettling to receive one directed to a stranger.

Desired Settlement: It should be illegal to send out "Pre-approved Credit" to purchased lists! The effort to wipe out this scourge is a waste of time for busy, hard working business owners and it invites fraud.

Business Response:

Dear ******,

 

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 

•         Government Issued Photo ID

•         Business Bank Account with signatory matching the applicant

•         A phone verification with the business owner and a landlord verification proving the business is a current tenant

•         Copy of most recent Tax Return

•         Physical Site Visit with validation of the Photo ID mentioned above

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

11/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Reliant Funding is advertising and issuing a cash card without up front interest rate etc. to get cash. We did not apply for the service to get the issued card. This seems to be against consumer protection and promote identity theft. They have undesirable practices to be lending money, but call it "get cash you need" without the financial regulations.

Desired Settlement: These unsavory business practice of lending money, but calling it something else must be stopped to protect all consumer. Stop issuing cash cards before an application has been fill out.

Business Response:

Dear ****,

?

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

•         Government Issued Photo ID

•         Business Bank Account with signatory matching the applicant

•         A phone verification with the business owner and a landlord verification proving the business is a current tenant

•         Copy of most recent Tax Return

•         Physical Site Visit with validation of the Photo ID mentioned above

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
The Reliance Funding suggested that a loan is not extended until documents are received.  I'm complaining that the consumer are lead to believe that it is extended via valid issued cash card attached with the false solicitation.  Reliance 
Funding must stop such practice of issuing valid cash card until the documents are received in order to protect the consumers.  Please delete my information from Reliant Funding database and do not send any offers or solicitations.

Regards,

**** ******

Business Response:

Dear ****,

Please see our original response regarding details of this matter.  You have been removed from our mailing list per your request. 

Thank you

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Again, I would like to reiterate that it is my belief that Reliance Funding is practicing false advertisement and should be investigated for consumer protection when they issue valid cash card to consumers as soliciitation. I don't think that the company will investigate its own shady practices. If the BBB prefers to close the complaint without further investigation other than forwarding to the company, then this will serve as a missed opportunity to look into a shady practice of advertisement for consumer protection.

Regards,

**** ******

10/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received what was apparently an advertisement that appeared to be a credit line applied for and approved by Reliant Funding. I normally disregard advertisements and shred the incoming documents, however this card was official and only required activation. The more disturbing fact is that the card read:***** ******* along with my name and address. I have never met or heard of a ***** *******. Furthermore, the letter went on to state CONGRATULATIONS! Your new reliant cash card is enclosed.I proceeded to call the number and find out who ***** ******* was and how he/she applied for credit under my name. The representative for Reliant Funding was vague and not willing to let me know who that person was or how they came to send me a card ready for activation. This is very disturbing to me in todays market of identity theft and fraud. He would not tell me any information and when I stated that I would turn this over to my attorney, his comment was that I would spend thousands of dollars for nothing.Sincerely******* A. ********, D. M. D.

Desired Settlement: Reliant Funding should not be allowed to send out approved cards ready for activation without an individuals approval!

Business Response: Dear ******,
 
I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:
 
•         Government Issued Photo ID
•         Business Bank Account with signatory matching the applicant
•         A phone verification with the business owner and a landlord verification proving the business is a current tenant
•         Copy of most recent Tax Return
•         Physical Site Visit with validation of the Photo ID mentioned above
 
We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

9/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Misleading advertising..We received an unsolicited "cash card" with a promise of immediate access to cash for our business together with a statement that the card merely requires "activation" by phone. "Activation" is actually a credit application in disguise.a) We don't want to receive, and shouldn't receive, unsolicited offers of cash whether by mail or any other way. The card could be activated by any employee, assuming that the offer is genuine...b) ...which it isn't. In fact the card is a craftily disguised solicitation to apply for credit. The process of "activation" involves a sales meeting with their so-called "Personal Account Manager" and the result would be far from the "immediate" as advertised because it will take several days for the credit (if approved) to become available.

Desired Settlement: Aa above. Your call.

Business Response:

Regarding complaint #********

Dear Mr. ******,

 

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  Reliant Funding would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product and the card is a membership card, not a credit card.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

•         Government Issued Photo ID

•         Business Bank Account with signatory matching the applicant

•         A phone verification with the business owner and a landlord verification proving the business is a current tenant

•         Copy of most recent Tax Return

•         Physical Site Visit with validation of the Photo ID mentioned above

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

 

Sincerely,

 

***** ********, VP of Marketing    

****************************

Direct: ************ | Fax: ************

www.ReliantFunding.com

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

*** ******

The facts indicated in the response clearly illustrate that the offer is misleading and close to fraudulent. I quote:

"Your new reliant cash card has been issued"

"You can now get IMMEDIATE access to cash...." - clearly untrue since further down it reads "Get Cash in days.... "

The whole package is a sham.
----

End.

Business Response:

Regarding complaint #********

Our initial position has not changed and we feel that we have already addressed Mr. ******’s remaining issues.

 


***** ********, VP of Marketing

****************************

Direct: ************ | Fax: ************

www.ReliantFunding.com

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

*** *****


The respondent has totally avoided the specific issues of:

UNTRUE STATEMENT: "You can now get immediate access to cash... etc."   Patently untrue and their following statement says "Get cash in days" - NOT immediately!

 

In fact "activating the Cash Card" is nothing more than activating a loan application. The card isn't activated, and no cash is available.

THE OFFER IS TOTALLY MISLEADING.

 

7/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a letter that said, "Thank you for contacting Reliant Funding and activating your account. Your account is in good standing and has been assigned a RELIANT PRIORITY STATUS." Needless to say, I was very concerned as I have never "contacted" this company and I certainly never "activated" any account. The letter begins with an out right lie that is perpetuated throughout and had me very worried that some one had contacted them and opened an account using my name and business. When I contacted the company to inquire, the gentlemen told me flat out that he knew I hadn't contacted them that in fact I was "pre selected". I don't know if this would be considered false advertising but at the very least is a very unethical business practice.

Desired Settlement: Change the letter and stop misleading the public with lies.

Business Response:  Copy of correspondence emailed to the consumer on Thu 7/17/2014 10:33 AM:


Dear Ms. ********,

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  The account is not valid without your consent.  Reliant Services would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

•         Government Issued Photo ID

•         Business Bank Account with signatory matching the applicant

•         A phone verification with the business owner and a landlord verification proving the business is a current tenant

•         Copy of most recent Tax Return

•         Physical Site Visit with validation of the Photo ID mentioned above

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through publicly available sources.  Our company acquires publicly available information to deem someone as pre-qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you.

Sincerely,

******* ********  Marketing Manager  

Direct: 858.367.5911 | Fax: 877.999.1362
*********@ReliantFunding.com
888.792.1992 |
www.ReliantFunding.com


5/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I received a pre qualification real Business Cash Card in the mail. I did not ask for this product and I do not wish to receive any further information like this from any vendor. I do not feel comfortable calling the only contact phone number listed on the document. Should this type of a product fall into the wrong persons hands, it could be detrimental to myself and my business.

Desired Settlement: Complete removal of my personal and business information from the companies records with a confirmation that that was done.

Business Response: On April 9, 2014 our Director of Marketing responded to *** ****** with the following email:

 

Dear *** *******

I am responding to your complaint written to the Better Business Bureau regarding Reliant Funding and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  Reliant Services would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 

·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through list sources such as Info USA and Dun and Bradstreet.  Our company acquires publicly available information to deem someone as pre qualified. I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

Sincerely,

******

2/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: At my place of business I received a notice stating "Within the last 15 business days, a prequalified Reliant Business Cash Card and activation request were issued for the company named herein." I did not request activation of any such card.

Desired Settlement: I think this is just a scam ad/phishing attempt. Nevertheless, I want my name removed from their files and no further contact from their business. I also want proof that they neither have nor will sell or give my information to another party.

Business Response:

On February 17, 2014 our Director of Marketing responded to the complaint with the following email:

Dear Mr. ********, 

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing you received.  I want to assure you that the mailing you received is for a solicitation only.  Reliant Services would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below: 

·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through list sources such as Info USA and Dun and Bradstreet.  Our company acquires publicly available information to deem someone as pre qualified. We do not and will never sell or give your information to another party without your verification and your consent.  Please let me know if you have any questions.  I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

Sincerely,

*****

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A cash card was sent to my business that was not requested. A simple phone call to activate it was all that it needed, if it had gotten into the wrong hands, I would be owing money for something I didn't request.

Business Response:

On February 3, our Director of Marketing contacted ***** ****** via email in response to her complaint with the following response:

Dear Ms. ******,

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing you received.  I want to assure you that the card you received in the mail is not a credit card and cannot be activated or used with a simple phone call.  Reliant Services would not initiate a loan or credit line on your behalf without your consent and a very stringent identification process.  The mailing is a solicitation for a product only.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 

·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

Please let me know if you have any questions.  I would be happy to discuss our marketing and processes if you would like.  I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

 

Sincerely,

******

 

1/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Like other complaints listed here, I am complaining about the deceptive business solicitation our company received in the form of a credit card.My boss received an unsolicited "Business Cash Card" from Reliant Services Group that looks deceptively like a credit card. He had no recollection of requesting the card, so he assigned me to investigate.The solicitation is very deceptive. It is made out to look like a real credit card that you requested. Here's some similarities: 1.) the return address on the envelope only has the address on it like a credit card company's. "Reliant Services Group" is not listed anywhere on the envelope. 2.) Inside the envelope is a letter with a credit card attached to it. The letter reads: "Your New Reliant Cash Card Has Been Issued" and "Congratulations! Your new Reliant Cash Card is enclosed. You can now get immediate access to cash for your business... fast and easy." 3.) The credit card looks real, down to the magnetic strip on the back. The only thing missing is the Visa/MC hologram. Only if you read the fine print on the back, do you find out that it's not real. It says "The Reliant Business Cash Card is not a credit card. It is a membership card issued by Reliant Services Group." However, the card looks and feels real. It is not made of the cheap flimsy plastic that most credit card solicitations are made of (like American Express card offers that includes a fake card with "Your Name" and the account number "**** ****** *****"). The card we received from Reliant has my boss' name and our company name stamped into it like a real card.What worries me is that the card looks real even if it is not. It was unsolicited, and has a credit line of $100,000 pending activation.What if someone stole our mail, found the credit card, activated it with a phone call, and tries to open up loans with it or even manages to buy things with it?Reliant should not send out cards with their solicitations.

Desired Settlement: Please remove ******* *******, Institute-******* ********* from Reliant's mailing list, and close any account that may have been set up in ******* *******'s name.I also request that Reliant reconsiders their deceptive advertising practices. Trying to attract customers this way is not ethical and should be stopped. It's only a matter of time before someone files a complaint with the California Department of Consumer Affairs or Attorney General.

Business Response:

In response to the complaint, our Director of Marketing responded to ***** ******* with the following email:

Dear Ms. *******,

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing your boss, ******* *******, received.  I want to assure you that the card you received in the mail is not a credit card.  Reliant Services has not initiated a loan or credit line on Mr. *******’s behalf and would not do so without his consent and a very stringent identification process.  The mailing is a solicitation for a product only.  We are a compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through list sources such as Info USA and Dun and Bradstreet.  Our company acquires publicly available information to deem someone as pre qualified. Please let me know if you have any questions.  I would be happy to discuss our marketing and processes if you would like.  I have removed Mr. *******’s information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you and/or Mr. *******. 

Sincerely,

******

1/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I received in the mail a "credit card" looking card with my name and business name on it with an activation number. I have never gotten in touch with this company and Have a strict policy of never dealing with businesses outside of my city let alone a business in California. I feel this is an unethical way of marketing to businesses and I resent it immensely. I am filing this complaint with you the Better Business Bureau of San Diego to protest this vile way of soliciting business.

Desired Settlement: I want my business and individual names removed from any further mailings/contact from this company permanently. Additionally, this company should NOT be allowed to solicit business in this manner.

Business Response:

On 1/13/2014, our Director of Marketing reached out to Mr. ******** with the following email and has removed his company and name from all further solicitations.  

Dear Mr. *********,

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing you received.  I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

Sincerely,

******

11/18/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: *The above "primary nature of your compliant" selected was the closest available to my actual compliant.* My actual compliant about this company is the matter in which they are soliciting business, which is HIGHLY unethical and should NOT be allowed. Our family business (T** ***** ****** ******** ******* **** has been sent via USPS a line of credit credit-card (an official credit card, not a promo-fake) with our business name (as well as my husband's name) and an account number with a phone to call to activate the card. My problem is that we have NO relationship with this company and have NOT requested this card or line of credit (NOTHING) from them, as well as, have NEVER even heard of them. I believe this method of soliciting business for this type of business is EXTREMELY unethical and dangerous for the unknowing potenital victim of financial ruin! If this mailing fell into the wrong hands, it could be devistating.

Desired Settlement: We want our business and individual names removed from any further mailings/contact from this company permanently. Additionally, this company should NOT be allowed to solicit business in this manner.

Business Response:

On November 22, 2013 the Reliant Services Group Director of Marketing contacted Gina Puma in regards to the BBB complaint with the following email correspondence.  

Dear Mrs. ****,

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing you received.  I want to assure you that Reliant Services has not initiated a loan or credit line on your behalf and would not do so without your consent and a very stringent identification process.  The mailing is a solicitation for a product only.  We are a company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 ·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through list sources such as Info USA and Dun & Bradstreet.  Our company acquires publicly available information to deem someone as pre qualified. Please let me know if you have any questions.  I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

Sincerely,

******

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ****

9/11/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a cash card from Reliant completely unsolicited. All of the information needed to activate the account was on the card/form. I called to find out who had made the application or why the card was issued. The operator wanted all of my data before even beginning the conversation. I gave as little as possible and made it clear I was not interested in activating the account. I expressed my disgust at Reliant's marketing ploy. At the end of the conversation the operator asked if I wanted the account left open. I am worried that my emphatic no was not enough to get this shut down. I feel this practice is misleading. I would like more than the operators assurance that my account is not and will never be activated.

Desired Settlement: I want a letter from Reliant telling me in no uncertain terms that there is not an open account with my business/personal information.

Business Response:

On 9/11/2013, our Director of Marketing reached out to *** ***** in regards to the complaint with the following response via email.  


Dear Ms. *****,

 

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing you received.  I apologize that you did not experience a more reassuring conversation when you called into our offices.  I want to assure you that the card you received in the mail is not a credit card or an active account.  Reliant Services has not initiated a loan or credit line on your behalf and would not do so without your consent and a very stringent identification process.  The mailing is a solicitation for a product only.  We are an ethical and compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 

·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through list sources such as Info USA and Dun and Bradstreet.  Our company acquires publicly available information to deem someone as pre qualified. Please let me know if you have any questions.  I would be happy to discuss our marketing and processes if you would like.  I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

 

Sincerely,

******

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*** *****

8/26/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: An actual credit card was sent to my office with a line of credit available. This was NOT requested by me. If someone else got a hold of it they could use this card without my knowledge. Too easy for credit card fraud. I was not happy about receiving a card I never requested and a line of credit I did not want.

Desired Settlement: Credit cards such as this should not be sent through the mail unless the user requests the card.

Business Response:

On August 16, 2013 our Director of Marketing contacted **** ******* via email with the following response:

Dear Mr. *******,

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing you received.  I want to assure you that the card you received in the mail is not a credit card.  If you turn the card over, the language states that the card is not a credit card.  Reliant Services has not initiated a loan or credit line on your behalf and would not do so without your consent and a very stringent identification process.  The mailing is a solicitation for a product only.  We are an ethical and compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

We purchase lists of businesses across the nation to market our products.  The lists are acquired through list sources such as Info USA and Dun and Bradstreet.  Our company acquires publicly available information to deem someone as pre qualified. Please let me know if you have any questions.  I would be happy to discuss our marketing and processes if you would like.  I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

Sincerely,

******

8/22/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: A Business Cash Card was issued to our company, under the name of my personal and business name. We did we request this card. Card arrived in August and I called company regarding this issue and removing our name from their list. Although they assured me that It is not a credit card, it arrived with ALL my personal info and all that was needed to activate it was a call. I would like to insure that my personal and company identity has not been compromised in any way by this unsolicited card.

Desired Settlement: We would like written communication from Reliant Services Group representative ***** ****** to insure that my personal and business names are removed from their mailing list and that our identity has not been compromised. In addition, I would also like to know where they received my personal information, to allow for a the actual cash card to be sent without any form of application or identification.Thank you,

Business Response:

Mr. ******** was contacted by our Director of Marketing via email and phone on 8/14/2013.  She was not able to speak to Mr. ******** but did leave him a message to call her.  Her email to Mr. ******** is as follows:

I am responding to your complaint written to the Better Business Bureau regarding Reliant Services Group and the mailing you received.  We purchase lists of businesses across the nation to market our products.  The lists are acquired through list sources such as Info USA and Dun and Bradstreet.  Our company acquires publicly available information to deem someone as pre qualified.  This is no different than the millions of pieces of direct mail that are delivered nationally every day from many companies.  

We have not initiated a loan on your behalf and would not do so without your consent and a very stringent identification process.  The mailing is a solicitation for a product only.  We are an ethical and compliant company with a process that goes to great lengths to identify the applicant from first inquiry to funding.  The application process does not begin without the account holder's consent.  We will not extend funding to anyone without minimally receiving the information below:

 ·Government Issued Photo ID

·Business Bank Account with signatory matching the applicant

·A phone verification with the business owner and a landlord verification proving the business is a current tenant

·Copy of most recent Tax Return

·Physical Site Visit with validation of the Photo ID mentioned above 

Please let me know if you have any questions.  I would be happy to discuss our marketing and processes if you would like.  I have removed your information from our system for future mailings and solicitations.  I apologize for any inconvenience our solicitation has caused you. 

Sincerely,

******

 Reliant Services Group LLC

****** ****** ****** Director of Marketing
Direct: ###-###-#### | Fax: ###-###-####
*******@CallReliant.com

###-###-#### | www.CallReliant.com

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