Business ProfileforHome Acceptance Corporation

I am writing this review to share my disappointing experience with Home Acceptance Corporation. Unfortunately, my encounter with this company has been nothing short of a nightmare.First and foremost, I was charged a staggering $6000 through a company affiliated with Home Acceptance Corporation for a cookware set that I ordered, thinking it would be maybe a couple hundred dollar loan. The transaction was shrouded in ambiguity, as I was not provided with clear details regarding the charges nor was I properly briefed on the terms of the loan.Upon realizing the exorbitant charge on my account, I promptly returned the cookware to the associated company, Pasanante, in hopes of resolving the issue. However, instead of addressing my concerns, I was given replacements that amounted to a mere fraction of the initial cost approximately $500 worth of items. This blatant disregard for fair compensation is deeply concerning and indicative of deceptive business practices.To add insult to injury, despite my attempts to rectify the situation by returning the items and expressing my willingness to settle the matter, Home Acceptance Corporation has resorted to legal action against me for non-payment. Despite their initial claim that the loan was tied to the items, they now refuse to accept the returned merchandise.The lack of transparency, coupled with the company's refusal to acknowledge their wrongdoing and cooperate in finding a resolution, speaks volumes about their integrity and commitment to customer satisfaction. I urge prospective clients to exercise caution when dealing with Home Acceptance Corporation, or Pasanante as my experience serves as a cautionary tale of hidden charges, unscrupulous practices, and a blatant disregard for consumer rights.In conclusion, my interaction with Home Acceptance Corporation has been nothing short of a harrowing ordeal, and I implore others to steer clear of this company to avoid falling victim to similar injustices.

In October of 2021 ************** purchased a large gourmet food order and a freezer from ***************************** (***********). They chose to finance their purchases rather than pay cash. To do so they entered into written Retail Installment Contracts (***) with ***********. In addition to the financing terms, among other terms, the contracts contained a three day right of rescission. The ***s did not exercise the right of rescission, but went forward with their purchase after that cooling off period. Shortly thereafter, *********** assigned the ***s to Home Acceptance Corporation (HAC). HAC is a finance company that purchases ***s from numerous merchants in many different lines of business. *********** is one of those merchants. They have thousands of satisfied customers and have an A+ rating with the BBB. Prior accepting assignment of the **** *** spoke with Mrs. *** on the telephone. We confirmed with her that she understood and agreed to all the terms of the ***s including the monthly payment amount, the due date and the number of payments. We also asked if she was happy with all the items she received from ***********. She confirmed that she was. Relying on that, HAC went ahead with the purchase of the ***s. *** then sent the ***s a Notice of Assignment letter. The letter informed them that *********** had assigned and transferred its *** with them to HAC; it gave them notice of the *** account balance, the scheduled monthly payment amount and the next payment due date. Additionally, it requested them to inform *** in writing within 30 days from the date of the Notice of Assignment if the *** account information was inaccurate or if they had any dispute related to the *** or their purchase so that any conflicts could be resolved. They never submitted a dispute as requested in the notice of assignment letter. The ***s made their monthly payments as agreed.Then, 7 months later, in May of 2022, the ***s placed a second order with ***********. In addition to another large gourmet food order, they purchased other items which included a 24 piece set of stainless steel cookware. Again, the ***s chose to finance their purchase and executed ***s to do so. Those ***s also contained the three day right of rescission which the ***s did not exercise. HAC went through the same welcome and confirmation procedure prior to purchasing the new ***S. We again spoke with Mrs. ***. She confirmed each term of the contracts and assured us that she was happy with everything that was delivered. HAC purchased the ***s. HAC sent the Notice of Assignment letter again providing them with the 30 day dispute provision. The ***s never submitted a dispute. The ***s began making their monthly payments on the new ***s. Months later, in August of 2022, apparently the ***s decided they did not want the cookware set anymore and called *********** asking for an exchange. Contrary to what Mr. *** states in his complaint, ***********, without any obligation to do so, offered to exchange the cookware for other items the ***s said they wanted would receive more satisfaction from and, in addition, offered to maintain a 50% lifetime discount off any future food purchases the ***s might make from *********** on the condition that the ***s reaffirm their obligations under the ***s and continue to make the monthly payments they had agreed in writing to make as set forth in the ***s. Apparently the ***s thought the offer was fair and satisfactorily addressed their concerns because they agreed to accept the offer from ***********. That offer was made in writing and accepted, in writing, by Mr. ***. Now, nearly one and a half years after he agreed to and accepted the offer in writing and accepted the exchange items and the discount from ***********, Mr. *** complains that his concerns were not addressed and the matter was not resolved. But the ***s did, in fact, accept the exchange products specified in the written settlement agreement and further ratified the settlement by making the monthly payments they agreed to make for several months. However, after a while, HAC began having some payments returned NSF. Eventually all payments stopped completely. HAC took every reasonable action to ensure the ***s understood and concurred with every term of their agreements. We gave them ample time to review and inspect the documents and the purchases they made. They assured us orally and in writing that everything was to their satisfaction. They assured us they would pay us for that financing of their purchases. HAC is and has been more than willing to work out a payment plan with the ***s. We made numerous attempts over several months through calls, mail, email and texts to work out arrangements with the ***s for them to be able to pay the amounts they agreed to pay to HAC. Those attempts were stonewalled with silence. The ***s refused to keep their written promises. They were informed that if they continued to refuse to pay, *** would have no choice but to pursue legal action to collect the amount that HAC was owed. Unfortunately, the ***s refused to pay their accounts and refused to come to any reasonable arrangement to satisfy their debts. The accounts were charged off. *** then took the first steps in pursuit of the legal remedy the ***s forced upon *** to collect the money HAC is owed. It appears this review was filed not for legitimate purposes, but for the sole purpose of using the BBBs website as a foil to attempt to undo the written agreements promising to pay for what they purchased which the ***s entered into two years ago where they were given three business days to cancel those agreements for any or no reason, another ************************************************************** the products they purchased and where those agreements were again ratified in a written settlement agreement some 3 months later. Nevertheless, *** remains willing to discuss settling this matter with the ***s.