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BBB Accredited Business since

The Lease Outlet

Phone: (800) 686-2615 Fax: (949) 531-6920 View Additional Phone Numbers 10 Hughes #A206, Irvine, CA 92618 http://www.theleaseoutlet.com


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Description

This company offers auto leasing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Lease Outlet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Lease Outlet include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on The Lease Outlet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 24, 2013 Business started: 02/13/1998 in CA Business incorporated 03/09/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
http://www.dmv.ca.gov
Phone Number: (619) 688-0124
The number is 84513.

Type of Entity

Corporation

Business Management
Mr. Joseph Luis Lopez, Owner Mr. Joshua Rambow, Office Manager
Contact Information
Principal: Mr. Joseph Luis Lopez, Owner
Customer Contact: Mr. Joshua Rambow, Office Manager
Number of Employees

7

Business Category

Leasing Service Auto & Truck Brokers

Alternate Business Names
Luxury Automobile Leasing Inc
Industry Tips
Leasing a Vehicle Lemon Law

Additional Locations

  • 10 Hughes #A206

    Irvine, CA 92618 (949) 574-8484 (800) 686-2615

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested a quote for a 2015 Toyota RAV4 lease and the company refuses to respond. I do not want to make a down payment and the lease is for a base model. Therefore, the profit margin is very small. However, the website does not mention that a certain profit margin must be reached for a lease to be offered. My credit rating is excellent and my current lease vehicle must be returned or sold to Carmax by 05/05/2015.

Desired Settlement: I want a lease offer of $245 per month on a 39 month lease with no down payment and 20,000 miles per year for a 2015 Toyota RAV4 in metalic silver from the Lease Outlet by 05/01/2015.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. To Whom It May Concern:

The company has corrected the problems described in complaint #********.  Please note the change.

Sincerely,
******* ** ***** ***

 

10/11/2013 Problems with Product/Service