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Phone: (619) 789-9686
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This company offers jet ski rentals.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rick's Rent-A-Boat include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Rick Basha, Owner
Number of Employees
Jet Ski/Personal Watercraft Boat - Excursion Tourists Attractions Boat Renting & Leasing Sightseeing Tours
Service AreaServing San Diego County.
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Living Social coupon for Jet ski-rental for $99. I tried to use the voucher but no one returned my calls or my texts or my emails! I continued to call and text over period of one year. After NUMEROUS ATTEMPTS he finally called me one morning and I finally made a reservation for 4:30 PM on a Sunday afternoon. I told **** that I live in North of Orange County and I have more than two hours drive. And I asked him if he is going to cancel my reservation please let me know as soon as possible. I continued to call him to make sure that he will keep my reservation because I was aware of other customer complains that he does not keep promises. I sent him text several times and he confirmed my reservation twice. On the Sunday morning I called him three times to make sure if everything is okay and he didn't answer my phone. I sent few text and he finally said that my reservation is confirmed. I called him again before leaving Orange County for San Diego at 2 pm on that Sunday. He did not answer my call. So I drove all the way down to San Diego and he called me 10 min before the appointment to say that he has a problem and he is going to be late. So after more than two hours drive, we arrived at the location few minutes early at around 4:25 PM. My girlfriend and I waited over two and half hours for him to show up. I sent him more than 20 text and called him many times. He did not answer his phone or text. His only text was that “I'll call you right back.” And of course he didn't call me back. We waited until around 7 PM. And by then it was very dark so we went back all the way to Orange County. I called and text him the day after but he just ignored all my calls and text. I want an immediate refund because he accepted my reservation and he cancelled it and now I can't get my money back from living social because it's expired now. And he told me that he will except it even after it expires but there is no way that I can use the Jet Ski or trust him again to make another reservation
Desired Settlement: immediate refund
Business Response: My customer has every right to be upset. I felt terrible about this as I did tell him I would honor his voucher even though it expired. I meant what I said but did not anticipate the water pump freezing up on my tow vehicle as I was leaving my storag yard with skis in tow. I informed customer I should be able to fix and again did not foresee auto part store selling me wrong pump causing a return trip and having to go to another parts store. I feel terrible I e wasnt able to meet him. I was unaware customer had been trying to reach us in the past. I will not make excuses but do offer an honest explanation. My sincere apologies to my customer plus one and will happily still honor voucher and refund face value .