This business is not BBB accredited.

OC Surplus

Additional Locations

Phone: (949) 313-7877 17155 Gillette Ave, Irvine, CA 92614 View Additional Email Addresses http://www.ocsurplus.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers wholesale general merchandise.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for OC Surplus include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on OC Surplus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 10/19/2010 in CA
Type of Entity

Sole Proprietorship

Business Management
Ms. Farzin Espahani
Contact Information
Principal: Ms. Farzin Espahani
Number of Employees

1

Business Category

Internet Shopping General Merchandise - Wholesale

Alternate Business Names
Global Merchandising Solutions ocsurplus.com
Industry Tips
Internet Shopping

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    17155 Gillette Ave

    Irvine, CA 92614 (949) 313-7877

  • THIS LOCATION IS NOT BBB ACCREDITED

    443 S Acacia Ave

    Fullerton, CA 92831

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/15/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I was places my order on March 22, 2014 through online and still I can't heard anything about my order. I wont to know about status of my order and I was call you 6-7 times but nobody give me proper answer. I was also login in your web site in my Account but there is no show up any update my order and no History of order. I was paid to you whole Amount of my Invoice, Every time I was contact to you by Phone and you or your people always need call back phone number, I was provide to you but nobody callback from your side to give me my status of my order. When I Placed my order that time you send me confirmation e-mail that one I have and in that e-mail you clearly mention that Date of this e-mail to 7-10 business I was received my Ordered materials, but your are not follow your rules so Please send me my whole Amount back and cancelled my Order. Now I didn't wont to Purchase Items from your company, I have more order to buy more stuff from your company but in my first order I was suffer like that I don't like and I need my Money back through PayPal.

Desired Settlement: I need My fully Money Back(Refund) in Paypal Account.

Consumer Response:

?Kind Attn.: ***** *****
                Complaint Handler
 
Subject: Request to closed my Complaint ID ********, Dt. 04/12/2014
 
First of all thank you very much to send me an E-mail regarding in my complaint against Global Merchandising Solutions, Inc., I just wont to let you know that when you sent first letter to that company regarding my complaint, they are ready to agree to send my Ordered Items which I was ordered earlier and I was get all my Items as my Purchase Order. They are not send me my money back but they send all Items as per my Order, so I am Happy with that and please now closed my complaint against Global Merchandising Solutions, Inc.
 
So, My dispute is resolved and I request to you closed my complaint.
 
Thank you very much for your kind co-operation.
 
Regards,
 
**** ****