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Phone: (877) 215-3200 3720 Prospect Ave, Yorba Linda, CA 92886
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This company offers products for heel pain.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Heel That Pain include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jason Schultz, Owner Ms. Kristin Allec, Customer Care
Number of Employees
Alternate Business NamesHeel-That-Pain.com Realesure Schultz Grimes Inc
Industry TipsInternet Shopping
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I tried the product for 20 or so days, (The Heel That Pain Orthotic device) I didn't get the release from my heel pain and sent the product back to the business with the same packaging that it arrived to me. On the assumption that they would honor their"100% Guaranteed Money back offer, no questions asked." This was done approximately Jun1 2nd or 3rd.
Desired Settlement: A refund of my purchase price in a check or cash would work.
Business Response: To Whom It May Concern,
According to our data there has already been a refund given. The refund was given on May 21st, 2014.
Problems with Product/Service
Read Complaint Details
Complaint: I have sent back the heel inserts for a full refund within the 120 days, after speaking to a customer service representative who instructed me to take the package and right "REFUSE" on the outside of the package, in which I did back in Feb 2014. It is now April 2014 and I have yet to get my refund of the product. I have tried and tried to get in touch with someone at their 1-800 number, but no one will ever answer the phone now. All I want is the refund that I am due.
Desired Settlement: $30.90 for the price of the order.
Business Response: Hi *******,
As per our conversation on the phone I have looked over my recent emails from Miss ****** ******. As confirmed in the email by her she did receive the check for reimbursement, she actually received two of them because the first check was mailed to the shipping address on my error which i did apologize for.
It is unfortunate that Miss ****** has filed a complaint, we even did make an exception for her...we have a 120 day return policy and she returned a used item after the 120 days and we still granted her a refund. She had made the purchase in November and returned the product in April.
Thank you for your time in this matter.
Please let me know if there is anything further I can assist you with.
---------- Forwarded message ----------
From: ****** ****** <*********@yahoo.com>
Date: Mon, Apr 21, 2014 at 8:22 AM
Subject: Re: 35% Off at Heel-That-Pain!
To: ******* <firstname.lastname@example.org>
I am going to continue with the complaint filing with the Better Business Bureau. I spoke to you last and you said I would be receiving a check for the refund on the products I sent back. I have YET to receive a paper check and this is purely ridiculous! You have all my information and if you could call me at 256-520-0034 that would be great. I may file a complaint to your attorney general as well since I have yet to receive my refund on the product.
Sent from my iPhone
Read Complaint Details
Complaint: Order was placed, money was removed from my account, product has never been received.
Desired Settlement: Refund or replacement, proof of delivery if delivered, quoted to have been received by Dec. 9th through advertising, ordered Dec. 3.
I have contacted ****** **** on 12/18/2013 and she has since the complaint received the product.
Thank you for your help in this matter.
Complaint Number ******* has been resolved. No further action is needed on this matter.
Company eventually sent my order to me. They "said" they had the wrong address.
*** ****** ** ****