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Chair-Mats.com

Additional Locations

Phone: (888) 928-7479 Fax: (714) 596-2866 View Additional Phone Numbers 711 W 17th St #B-11, Costa Mesa, CA 92627 http://www.chair-mats.com View Additional Web Addresses


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Description

This company offer office supplies, specifically chair floor mats.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Chair-Mats.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chair-Mats.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 04/06/2002 in CA Business incorporated 12/20/2005 in CA
Type of Entity

Corporation

Business Management
Mr. Tom Welch, Owner
Contact Information
Principal: Mr. Tom Welch, Owner
Number of Employees

1

Business Category

Internet Shopping

Alternate Business Names
ChairMats.com ChairMatsUSA.com Tobin Welch Company Inc
Industry Tips
Internet Shopping

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    711 W 17th St #B-11

    Costa Mesa, CA 92627 (888) 928-7479

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 6533

    Huntington Beach, CA 92615 (877) 269-1248

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a chair-mat and paid for it with my CC the 8th of Sept.The mat was shipped ( so they say ) and was damaged by FedEx.They told me they could send me a less expensive mat right away and refund my credit card with the difference in price. I agreed to that . I sent 5 emails asking about my credit refund but each time I got a different excuse as to why it wasn't credited yet. They stopped answering my emails about 3 weeks ago so I have to assume they are not interested in cus***er satisfaction.

Business Response:

In response to this cus***er.  We shipped out a replacement mat the next day after speaking with him.  The refund hit a snag as he used paypal and we had to refund directly to his credit card.  This was taken care of as soon as we received his credit card info.  We have been in business for over 35 years and are in the office Monday thru Friday 9am to 5pm an take pride in our cus***er service.  If you have any further questions please feel free to contact me at 877-269-1248.  Thanks, ***

 

*** *****

Owner

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *****

I have received my refund.I am satisfied.   Thank You


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Chair-Mats.com
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)