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BBB Accredited Business since
Phone: (858) 412-0196 9171 Towne Centre Dr #250, San Diego, CA 92122
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers a search directory that enables consumers to find information and reviews on local businesses.
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A BBB Accredited Business since
BBB has determined that MojoPages Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MojoPages Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Nick Mariuz, CEO Mr. Thomas C Saftig, CFO
Number of Employees
Internet Services Bulletin & Directory Boards Information Processing & Retrieval Equipment & Systems
Service AreaServing USA
9171 Towne Centre Dr #250
San Diego, CA 92122 (858) 412-0196 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I recently changed my email so I updated my account, but forgot go delete the credit card before unsubscribing. So, I set up a new account with my new email but cannot add my credit card because it says its linked to another account, the one I was trying to delete, but can no longer access. I emailed customer services multiple times about deleting the old account or credit card on that account so I can add to my new account, but the issue was not address. so poorly at one point to even tell me that card was linked to another email, giving me that email address, and then when I followed up to say it wasn't my email, they simply replied, my mistake, it is linked to the original email, still not addressing the issue in the first place.
Desired Settlement: To contact me and fix my account problem.
Business Response: Hello,
The team member was actively working with the consumer to work through normal troubleshooting at which time the consumer emailed the BBB with a complaint.
It is our standard practice to go through a standard set of steps before asking the development team to intervene.
Once all steps were worked through the development team was notified to make changes to the consumer's account.
With a little more patience all issues were resolved, each message was responded to within 24 hours (not including weekends) and the electronic communication is attached.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I understand that they asked for patience, but my request happened over multiple days and was not being addressed. I did not include the correspondences before the recent one that I escalated.
Read Complaint Details
Business Response: Hi there,
That's not a problem.
Please provide me with a link to this incorrect listing or the phone number associated with it and I will have it removed from our database.