BBB Business Review

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BBB Accredited Business since

Instant Checkmate Inc

Additional Locations

Phone: (800) 222-8985 Fax: (702) 685-6075 9596 Chesapeake Dr #A, San Diego, CA 92123 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers online background report services for use by consumers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Instant Checkmate Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Instant Checkmate Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1122 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1122 complaints closed with BBB in last 3 years | 212 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 381
Billing/Collection Issues 176
Delivery Issues 11
Guarantee/Warranty Issues 1
Problems with Product/Service 553
Total Closed Complaints 1122

Customer Reviews Summary Read customer reviews

203 Customer Reviews on Instant Checkmate Inc
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 2
Negative Experience 197
Total Customer Reviews 203

Additional Information

BBB file opened: March 08, 2012 Business started: 06/17/2010 in NV Business incorporated 10/02/2012 in DE
Type of Entity


Business Management
Mr. Joey Rocco, Co-Founder & COO Mr. Gabriel Bristol, Director of Customer Service Mr. Kris Kibak, Co-Founder & CEO
Contact Information
Principal: Mr. Joey Rocco, Co-Founder & COO
Related Businesses
The Control Group Intelicare Direct Inc
Number of Employees


Business Category

Internet Services Searchers of Records Information Technology Services Information Bureaus

Alternate Business Names
United States Background Checks US People Records

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.