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This business is not BBB accredited.

Live Stores

Phone: (800) 311-3588 PO Box 2510, Del Mar, CA 92014 View Additional Email Addresses http://www.livestores.com/ View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers multiple websites with home and commercial products and services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Live Stores include:

  • 14 complaint(s) filed against business
  • Failure to respond to 14 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Live Stores include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 14

Additional Complaint Information

Consumer complaints are alleging non-delivery of ordered products. Most consumer complaints allege they ordered products from the company but are having difficulty reaching them for a status update or refund. The company has failed to respond to most complaints presented to them by the BBB. The BBB attempted to reach the company regarding this pattern but the company did not respond.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Live Stores
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 02, 2008 Business started: 01/29/2007 in CA Business incorporated 01/29/2007 in CA
Type of Entity

Corporation

Business Management
Ms. Christine Wrigt, Office Manager
Contact Information
Customer Contact: Ms. Christine Wrigt, Office Manager
Number of Employees

4

Business Category

Internet Selling Services

Alternate Business Names
Coolerstores.com Livestores.com
Industry Tips
Internet Shopping
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.