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Benchmark Internet Group

Phone: (800) 430-4095 Fax: (562) 314-3065 View Additional Phone Numbers 10621 Calle Lee #141, Los Alamitos, CA 90720 View Additional Web Addresses

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This company offers e-mail marketing services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Benchmark Internet Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Benchmark Internet Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 12/28/2004 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Curt Keller, Owner
Contact Information
Principal: Mr. Curt Keller, Owner
Number of Employees


Business Category

Internet Marketing Services

Alternate Business Names
Benchmark Email Benchmark Events

Additional Locations


    10621 Calle Lee #141

    Los Alamitos, CA 90720 (562) 252-4010 (714) 952-2135 (562) 481-4795 (562) 961-5583 (800) 430-4095


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/20/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I acquired a package mailing costs 73.95 in December 2014. Benchmark charging me 73.95 to my credit card ******** ******* the day 09/12/2014. With the payment made was entitled to send 70,000 emails, but just send 25,000 emails. Do not use the service more than other companies of the same type, has a very good service and does not work as they offered, for this cause came back not to use the service. The day 01/09/2015 ******** ******* informs me that the company has used my data again and returned me to charge 73.95 dollars, which I did not authorize, but they become irregularly charging for a service not turned to use or apply. I communicate with benchmark and say I unfortunately lost my money and they will not reimburse me what was billed on 09/01/2015. I ask back the money improperly withdrew my ******** ******* credit card.

Desired Settlement: I wish my money back that benchmark collection erratically my credit card.

Business Response:

Hi ******,


Thank you for the information!  I have reviewed the issue that the complainant has made. We have issued a refund back to **** ***** on 01/27/2015, 4 days after **** ***** has made an initial complaint to Benchmark, which is the same day he had made the complaint to the BBB, 01/23/2015.  What information would you need from me in order to correct this issue?

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Benchmark Internet Group
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)