BBB Business Review
This Business is not BBB accredited
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This company offers automobile insurance services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Mercury Insurance Group include:
- 65 complaints filed against business
- Failure to respond to 10 complaints filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||48|
|Total Closed Complaints||65|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Pamela M. Rose, Manager Mr. Trevor Splettstoesser, San Diego Claims Manager Mr. Gabriel Tirador, Chief Executive Officer
Number of Employees
Alternate Business NamesMercury Casualty Co Mercury General Corporation Mercury Insurance Company Mercury Insurance Group
The following Government Agency(s) or Association(s) may be able to provide you additional information:
California Department of Insurance Consumer Services Division, 300 South Spring Street, Los Angeles CA 90013 Phone Number: 800-927-4357 Fax Number: 213-897-5961 http://www.insurance.ca.gov