BBB Business Review

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This Business is not BBB accredited

Anchor General Insurance Company

Additional Locations

Phone: (858) 527-3600 Fax: (858) 527-3750 View Additional Phone Numbers 10256 Meanley Dr, San Diego, CA 92131 View Additional Email Addresses http://www.anchorgeneral.com


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Description

This company offers auto insurance through retail agents.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Anchor General Insurance Company include:

  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Anchor General Insurance Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 72 complaint(s) filed against business


Customer Complaints Summary Read complaint details

72 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 62
Total Closed Complaints 72

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Anchor General Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: January 09, 1998 Business started: 12/11/1987 in CA Business incorporated: 12/11/1987 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Department of Insurance
Consumer Services Division, 300 South Spring Street, Los Angeles CA 90013
http://www.insurance.ca.gov
Phone Number: 800-927-4357
Fax Number: 213-897-5961
The number is 0B67344.

California Department of Insurance
Consumer Services Division, 300 South Spring Street, Los Angeles CA 90013
http://www.insurance.ca.gov
Phone Number: 800-927-4357
Fax Number: 213-897-5961
The number is 2B88246.

Type of Entity

Corporation

Business Management
Mr. Abdullah Badani, Owner Mr. Dan Callam, VP of Claims Ms. Heidi McKinley, Claims Supervisor Ms. Jennifer Carmichael, Claims Supervisor Mr. Joe L. Kaiser, Vice President Internal Audit Ms. Yeager O'Connor, Supervisor Mr. Lorenzo Rosas, Claims Representative Mrs. Susan Stokes-Gibson, Vice President Ms. Annie Strandberg, HR Director
Contact Information
Principal: Mr. Abdullah Badani, Owner
Principal: Mr. Dan Callam, VP of Claims
Principal: Ms. Heidi McKinley, Claims Supervisor
Customer Contact: Mr. Lorenzo Rosas, Claims Representative
Number of Employees

207

Business Category

Insurance - Auto

Alternate Business Names
Anchor Claims Services Inc Anchor General Insurance Agency Inc
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

California Department of Insurance Consumer Services Division, 300 South Spring Street, Los Angeles CA 90013 Phone Number: 800-927-4357 Fax Number: 213-897-5961 http://www.insurance.ca.gov

Industry Tips
Tips on Auto Insurance - Spanish
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.