BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

The Active Network Inc

(858) 964-3800

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Complaint Information

Consumer complaints allege deceptive advertising. Most complaints allege being automatically signed up for a $59.95 yearly enrollment fee which they did not authorize. Many complaints allege that upon signing up online, there is an “acceptance” box that is automatically checked and is hidden within the order information. Several of those complaints also indicate difficulty reaching customer service for assistance or refunds. On April 8, 2013 the BBB was notified by the business that their program provides members the option to hit "accept" or "no thanks" when prompted with the opportunity to enroll in their annual membership online. Also, the business indicates that during the initial 30 days of the program, as well as after that period ends, members are sent several emails reminding them of their enrollment and informing them of their ability to cancel the program to obtain a full refund at any time for any reason. 



Industry Comparison | Chart

Information Technology Services , Online Event Registration , Digital Media , Computer Software Publishers & Developers

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.