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BBB Accredited Business since

Additional Locations

Phone: (866) 666-8833 View Additional Phone Numbers 880 W 16th St, Newport Beach, CA 92663 View Additional Email Addresses View Additional Web Addresses

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This company offers tenant screening for landlords and property management companies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: Business started: 05/19/2000 in CA Business incorporated 05/19/2000 in CA
Type of Entity


Business Management
Mr. John Restivo, Owner Miss. Tami Schreiner, Office Manager
Contact Information
Principal: Mr. John Restivo, Owner
Customer Contact: Miss. Tami Schreiner, Office Manager
Number of Employees


Business Category

Information Bureaus Internet Services

Alternate Business Names
Landlord 411 Landlord Online Rental Housing On Line Simple You Check Inc

Additional Locations

  • 3822 Campus Dr #200

    Newport Beach, CA 92660 (800) 795-1411

  • 4667 McArthur Blvd #220

    Newport Beach, CA 92660

  • 880 W 16th St

    Newport Beach, CA 92663 (866) 666-8833


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/14/2015 Problems with Product/Service
3/19/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I submitted a Credit Check with this company to get a credit check on a prospective tenet and the service didn't send me the credit report needed to make a Decision on weather to rent to client or no. The service just to my money and received no credit report. I tried to call and all I get is a recording. I tried to get a report twice and I spent $50.00. I tried the request a report on 3/2/14 at 11:40 am under Invoice Number:*******, and then at 11:57 am Invoice Number:*******

Desired Settlement: I would like a refund or receive what I paid for

Business Response:

Dear ***** **********

Yes, we do show where you ordered the credit report twice.  In order to get the credit report, your perspective tenant needs to follow the directions in the email that was sent to them.  Once they complete the verification and answer the questions that pertain to their credit report it will release the credit report back in to the account created at   As for calling the office, It states on the website that we are in the office Monday - Friday from 8am to 5pm pacific standard time.  You ran the report and called the office on Sunday the 2nd of March. We are not in the office on Sundays. In the meantime, the charges will be refunded. 



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)