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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers tenant screening for landlords and property management companies.
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A BBB Accredited Business since
BBB has determined that Youcheckcredit.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Youcheckcredit.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Restivo, Owner Miss. Tami Schreiner, Office Manager
Number of Employees
Information Bureaus Internet Services
Alternate Business NamesLandlord 411 Landlord Online Rental Housing On Line Simple Screening.com You Check Credit.com Youcheckcredit.com Inc
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (800) 795-1411(Phone)
- (866) 899-8400(Phone)
- (866) 666-8844 (Fax)
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/14/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I submitted a Credit Check with this company www.Youcheckcredit.com to get a credit check on a prospective tenet and the service didn't send me the credit report needed to make a Decision on weather to rent to client or no. The service just to my money and received no credit report. I tried to call and all I get is a recording. I tried to get a report twice and I spent $50.00. I tried the request a report on 3/2/14 at 11:40 am under Invoice Number:*******, and then at 11:57 am Invoice Number:*******
Desired Settlement: I would like a refund or receive what I paid for
Dear ***** **********
Yes, we do show where you ordered the credit report twice. In order to get the credit report, your perspective tenant needs to follow the directions in the email that was sent to them. Once they complete the verification and answer the questions that pertain to their credit report it will release the credit report back in to the account created at youcheckcredit.com. As for calling the office, It states on the website that we are in the office Monday - Friday from 8am to 5pm pacific standard time. You ran the report and called the office on Sunday the 2nd of March. We are not in the office on Sundays. In the meantime, the charges will be refunded.