BBB Business Review

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BBB Accredited Business since

HD Supply Facilities Maintenance

Additional Locations

Phone: (800) 431-3000 Fax: (800) 859-8889 View Additional Phone Numbers 10641 Scripps Summit Ct, San Diego, CA 92131 http://www.hdsupply.com/ View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers maintenance, repair, and operations products for a variety of industries.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HD Supply Facilities Maintenance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HD Supply Facilities Maintenance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on HD Supply Facilities Maintenance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 19, 2008 Business started: 12/31/1964 in CA Business incorporated 08/13/2007 in CA
Type of Entity

Corporation

Business Management
Ms. Anesa Chaibi, President & CEO Ms. Margaret Newman, Senior Vice President, Human Resources Mr. Brett Brown, VP of Finance Ms. Katherine Pella, Director, Communications
Contact Information
Principal: Ms. Anesa Chaibi, President & CEO
Principal: Ms. Margaret Newman, Senior Vice President, Human Resources
Customer Contact: Ms. Katherine Pella, Director, Communications
Number of Employees

5,000

Business Category

Industrial Products Wholesalers & Distributors Janitors Equipment & Supplies

Products & Services

HD Supply Facilities Maintenance offers the following product(s): Appliances , Electrical/Lighting , Floor and window coverings , Hardware/Tools , Healthcare products , Hospitality products and amenities, Janitorial/Cleaning , Kitchen and bath cabinets , Material handling , Millwork , Paint and sundries , Plumbing/HVAC , Pool supplies , Safety and signage

Refund and Exchange Policy
Information on HD Supply Facilities Maintenance's return policy can be found here: http://hdsupplysolutions.com/shop/static-returns_policy
Alternate Business Names
HD Supply Healthcare Solutions HD Supply Hospitality Solutions HD Supply Maintenance Solutions
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.