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          GrowAce.com has 1 locations, listed below.

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            Business ProfileGrowAce.com

            Hydroponics Equipment

            Contact Information

            735 Challenger St

            Brea, CA 92821-2948

            Visit Website
            Email this Business
            (714) 706-3400

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers the online retail sale of hydroponic supplies.

            Business Details

            Location of This Business
            735 Challenger St, Brea, CA 92821-2948
            Email this Business
            BBB File Opened:
            7/5/2013
            Years in Business:
            15
            Business Started:
            1/14/2009
            Business Incorporated:
            1/14/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Niche Webstores Inc
            Business Management
            • Mr. Jack Lin, Member
            Contact Information

            Principal

            • Mr. Jack Lin, Member

            Customer Contact

            • Mr. Jack Lin, Member
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/31/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I ordered a light. The ballast is faulty .. I informed them of the issue . They wont take it back unless I can diagnose the problem with the ballast. Im not an electronic technician.. I literally paid for something that does not work properly and they refuse to take it back and fix or replace it.. They keep asking for video surveillance. I don't have time to stand around a light with a video camera for hours waiting for it to turn off randomly because the ballast is faulty.. I just want it to be fixed or replaced. It seems as if this is not possible with this company as they don't want to take responsibility for selling faulty equipment.
            Read More
            Read 17 More Complaints

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jacquee A

            08/11/2023

            Terrible company! Products purchased in a package are not compatible with one another. Their solution is to purchase an extension cord to make their products work together, yeah that sounds like a great idea to use extension cords around products filled with water to piece together their terrible design. **************** is terrible, we were missing a piece and when we contacted them to receive it we were met with "tasks" of taking numerous pictures to "prove" we weren't lying...about a $1 piece of plastic missing for a $700 system...yeah makes a lot of sense. Then, they send an email talking about how appreciative they are for the support of their "small family owned business who pride themselves on their customer service" ... It is all lies, they are truly incompetent humans with zero customer service skills or the knowhow to properly run a business. Funny how their website boasts so many 5 star reviews, but when you start looking at other sites they look like they are lucky if they have a 2 star rating.

            GrowAce.com Response

            08/17/2023

            I understand that you're unhappy with your experience with our company. I'm sorry to hear that the products you purchased were not compatible with each other. I also apologize that you were missing a piece.Our customer service team asks for visuals before issuing a replacement because it provides concrete evidence of the missing item. This can help to speed up the resolution process and protect your rights.If you have photos of the received item and the missing item, you have documentation that can be used to support your claim. This can be important if you need to file a dispute or take legal action.We know this is frustrating, but we appreciate your cooperation. We're happy to know that you have already received the replacement part under **** tracking number 9400111206215107017439.If you have any other questions or concerns, please don't hesitate to contact us.
            Read 10 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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