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This business is not BBB accredited.

Apria Healthcare

Additional Locations

Phone: (949) 639-2000 View Additional Phone Numbers 26220 Enterprise Ct, Lake Forest, CA 92630 http://www.apria.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers medical equipment services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Apria Healthcare include:

  • Failure to respond to 3 complaint(s) filed against business
  • 16 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

904 complaints closed with BBB in last 3 years | 309 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 417
Delivery Issues 55
Guarantee/Warranty Issues 1
Problems with Product/Service 417
Total Closed Complaints 904

Customer Reviews Summary Read customer reviews

81 Customer Reviews on Apria Healthcare
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 79
Total Customer Reviews 81

Additional Information

BBB file opened: Business started: 07/19/1984 in CA Business incorporated 03/03/1992 in CA
Type of Entity


Business Management
Mr. Dan Starck, CEO Ms. Debbie Morris, Chief Financial Officer Mr. Raoul Smyth, General Counsel
Contact Information
Principal: Mr. Dan Starck, CEO
Number of Employees


Business Category

Hospital & Medical Equipment & Supplies

Alternate Business Names
Apria Healthcare Group Inc Coram Alternate Sites Inc Coram Healthcare
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Industry Tips
Medicare Identity Theft Refunds & Exchanges

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.