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Find a Location

LA Fitness has 793 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LA Fitness

      3161 Michelson Dr Ste 600 Irvine, CA 92612-4406

      BBB Accredited Business
    • LA Fitness

      711 Evesham Ave Ste 1A Hi Nella, NJ 08083-1455

      BBB Accredited Business
    • LA Fitness

      140 State Route 10 Randolph, NJ 07869-1542

      BBB Accredited Business
    • LA Fitness

      240 N State Rt 17 Ste 7A Paramus, NJ 07652-2925

      BBB Accredited Business
    • LA Fitness

      1006 Mantua Pike Woodbury, NJ 08097-1221

      BBB Accredited Business

    Business ProfileforLA Fitness

    Health Club
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 604 Customer Reviews

    Customer Complaints

    3,014 complaints closed in last 3 years

    976 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/11/1989

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers gym memberships.

    Business Details

    This is a multi-location business.

    Find a Location

    LA Fitness has 793 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • LA Fitness

        3161 Michelson Dr Ste 600 Irvine, CA 92612-4406

        BBB Accredited Business
      • LA Fitness

        711 Evesham Ave Ste 1A Hi Nella, NJ 08083-1455

        BBB Accredited Business
      • LA Fitness

        140 State Route 10 Randolph, NJ 07869-1542

        BBB Accredited Business
      • LA Fitness

        240 N State Rt 17 Ste 7A Paramus, NJ 07652-2925

        BBB Accredited Business
      • LA Fitness

        1006 Mantua Pike Woodbury, NJ 08097-1221

        BBB Accredited Business
      Headquarters
      3161 Michelson Dr Ste 600, Irvine, CA 92612-4406
      Years in Business:
      39
      Business Started:
      11/1/1984
      Business Incorporated:
      9/29/1997
      Accredited Since:
      4/11/1989
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Fitness International LLC
      • Club Studio
      • Esporta Fitness
      • City Sports
      • Pro Results
      • Pilates by LAF
      • Pro-Results
      • LA Fitness International
      • Body of Change
      Business Management
      • Mr. Jim Irwin, Vice President
      • Mr. Ken Cassidy, Manager
      • Ms. Sherry Duignan, District Operations Manager
      • Mr. Adrian Aguilar, General Manager
      • Mr. Leo Moreno, Manager
      • Mr. Benn Gregg, C.E.O.
      • Mr. John Gaston, President
      • Mr. James Gabriel, C.O.O.
      • Ms. Jill Greuling, VP of Operations
      • Ms. Aylin Medina, Administrative Assistant
      Contact Information

      Principal

      • Mr. Leo Moreno, Manager
      • Ms. Jill Greuling, VP of Operations

      Customer Contact

      • Mr. Leo Moreno, Manager
      • Ms. Aylin Medina, Administrative Assistant
      Additional Contact Information

      Fax Numbers

      • (949) 250-9146
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      3,015 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      On Feb. 28, 2024 I met with a LA Fitness representative at the ******************** branch. The name of the sales person is ***********************. He sold me a membership but did not disclose a $59 annual membership fee that I would have to pay every year. When I saw the charge in my credit card I talked to this person and he told me he was going to overwrite the fee acknowledging that he omitted to disclose it. After 10 days without a refund I was reassured again by the same person that I was going to receive it soon. It has been almost a month and I have not received any refund.
      Read More

      Customer Reviews

      604 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Olia J

      1 star

      04/17/2024

      The worst gym. Dirty. Equipment is bad. Instructors are not educated in what they teach. Not enough classes. Read fine print of your agreement. Especially about any fee and when you cancel they don't care when you cancel they still keep the money for the whole month plus the month you paid when you signed up. Ridiculous managers. Not flexible, rude.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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