BBB Business Review

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BBB Accredited Business since

LA Fitness

Find a Location

Phone: (949) 255-7330 Fax: (949) 250-9146 View Additional Phone Numbers 3161 Michelson Dr #600, Irvine, CA 92612 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers gym memberships.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LA Fitness meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2902 complaints closed with BBB in last 3 years | 943 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 312
Billing/Collection Issues 732
Delivery Issues 33
Guarantee/Warranty Issues 10
Problems with Product/Service 1815
Total Closed Complaints 2902

Customer Reviews Summary Read customer reviews

128 Customer Reviews on LA Fitness
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 127
Total Customer Reviews 128

Additional Information

BBB file opened: Business started: 11/01/1984 in CA Business incorporated 09/29/1997 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Jill Greuling, VP of Operations Ms. Aylin Medina, Administrative Assistant
Contact Information
Principal: Ms. Jill Greuling, VP of Operations
Customer Contact: Ms. Aylin Medina, Administrative Assistant
Number of Employees


Business Category

Health Clubs

Alternate Business Names
City Sports Fitness International LLC LA Fitness International Pro Results Pro-Results

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.