BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

24Hour Fitness USA Inc

Find a Location

Phone: (800) 432-6348 Fax: (760) 710-0284 View Additional Phone Numbers PO Box 2689, Carlsbad, CA 92018

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers health and fitness services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that 24Hour Fitness USA Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 24Hour Fitness USA Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1206 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1206 complaints closed with BBB in last 3 years | 739 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 83
Billing/Collection Issues 376
Delivery Issues 15
Guarantee/Warranty Issues 10
Problems with Product/Service 722
Total Closed Complaints 1206

Customer Reviews Summary Read customer reviews

82 Customer Reviews on 24Hour Fitness USA Inc
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 78
Total Customer Reviews 82

Additional Information

BBB file opened: November 19, 1996 Business started: 06/13/1983 in CA Business incorporated 06/13/1983 in CA
Type of Entity


Business Management
Ms. Shelia Wilson
Contact Information
Customer Contact: Ms. Gina Baxter, Member Care Supervisor
Principal: Ms. Shelia Wilson
Number of Employees


Business Category

Health Clubs

Alternate Business Names
24 Fitness Sports Club 24 Hour Fitness
Industry Tips
Health Club Memberships

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.