Business ProfileforVista Family Health Center

Esta queja no es para Vista family health center, más bien es para Antonia R***** Office manager, Llevé a mi niña de 4 años, en agosto 8 de 2021, por causas de fiebre, me comentaron que tenía yo que hacer la prueba del COVID-19, la cual la hice, pague 100 dólares por la prueba, Salio negativa. El doctor C******* me dijo que la tenia que revisarla nuevamente a mi hija el día 8/10/2021, llegando a la clínica no me quisieron atender si no le hacía otra prueba de el Covid-19 por otros 100 dólares más, cuándo no avían pasado más 48 horas, más aparte de eso, a mi misma niña de 4 años no la querían dejar pasar al baño, por qué no le aviamos echo la prueba de el Covid-19 nuevamente, y varias veces la señora Antonia me comentó que tenía yo que salirme del lugar sin antes de que mi hija pudiera llegar a su cita. mi nombre es ******** *******

 

Translation by BBB: 

This complaint is not for Vista family health center, rather it is for Antonia R***** Office manager, I took my 4-year-old girl, on August 8, 2021, due to fever, they told me that I had to do the COVID test- 19, which I did, I paid $ 100 for the test, it came out negative. Doctor C******* told me that I had to check my daughter again on 10/8/2021, arriving at the clinic they did not want to attend me if I did not do another Covid-19 test for another 100 dollars more, when they did not arrive after more than 48 hours, more apart from that, they did not want to let my same 4-year-old girl go to the bathroom, why didn't we send her the Covid-19 test again, and several times Mrs. Antonia told me that she had I had to leave the place without before my daughter could get to her appointment. my name is ******** ******* 

During these pandemic times, we have been following strict CDC guidelines where sometimes customers may see differently. Also, trying to keep our patients and employees safe. Several factors were addressed. Issue was ultimately resolved with patient.Thanks for your feedback. We strive to give the best customer service. We apologize for any confusion this may have caused.