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San Diego, Orange and Imperial Counties

BBB Accredited Business since

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Description

This company offers health publications and news.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Life Script meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Life Script include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Life Script
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 23, 2013 Business started: 03/08/1999 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Jack Hogan Mr. Miguel Reyes, Customer Service Supervisor
Contact Information
Principal: Mr. Jack Hogan
Customer Contact: Mr. Miguel Reyes, Customer Service Supervisor
Number of Employees

40

Business Category

Health & Diet Products - Retail Online Publications

Alternate Business Names
ILinkMD

Additional Locations

  • 26001 Pala

    Mission Viejo, CA 92691 (800) 637-9382 (714) 685-5720 (949) 454-0422

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (714) 685-5720(Phone)
  • (949) 454-0422(Phone)
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Additional Web Addresses

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Complaint Detail(s)

6/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am bombarded with e-mails from these people and I cannot get in touch with them or unsubscribe on their website. Their email embedded in the site does not work, they do not answer the phone either.Please help me with stopping these people from sending me emails after emails.

Desired Settlement: Stop sending e-mails or contact me in any way.

Business Response: LifeScript would like to apologize for any inconvenience that you may have experienced while trying to unsubscribe from our emailing system. We have unsubscribed you from our emailing system on 3/30/2014.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, they need to ensure that this business is not listed under multiple names or listings.

Regards,

******** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email from this company saying I had subscribed to a news letter from them which I did not. When I tried to unsubscribe to the emails, every link I tried to use to unsubscribe said access denied. I received the same message when I tried the links as to where I signed up. I am afraid I will receive a bill from them later.

Desired Settlement: Unsubscribe me from their email list.

Business Response: LifeScript would like to apologize for any inconvenience that you may have experienced while trying to unsubscribe from our emailing system. We have unsubscribed you from our emailing system on 12/17/2013.
 
****** *****
Customer Service Supervisor

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/16/2013 Problems with Product/Service
7/2/2013 Problems with Product/Service