BBB Business Review

Text Sizesmall medium large

Consumer Complaints

This business is not BBB accredited.

Flawless Raspberry Ketone

(855) 454-4141

Customer Complaints Summary

86 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 37
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 86

Additional Complaint Information

Consumer complaints allege advertising and refund issues. Several consumer complaints allege that after ordering the free 14-day trial offer, they are charged $87 for the product. Many consumers allege the product arrives well into the 14 days of the trial offer and they are not advised that they will be charged for the entire product if not returned within those 14 days. Most allege they are not aware the 14 day trial begins upon placing the order. Many company responses have offered to cancel the order and refund the customer. As of October 3, 2012, the company has notified the BBB that their terms and conditions must be accepted prior to an online order being placed. A synopsis of those terms and conditions are also attached to every package.  The company also indicates they send out a 30-day supply of their product on a 14-day trial basis. The trial begins on the day the order is placed and they will extend the trial to make up for any lost days due to shipping time. The company adds that in order to accommodate their growth, they have opened their phone lines on Saturdays due to their sales increase.



Industry Comparison | Chart

Health & Diet Products - Retail , Vitamins & Food Supplements , Weight Control Services

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.