BBB Business Review

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BBB Accredited Business since

Village Hat Shop

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Phone: (619) 906-4440 Fax: (619) 683-5535 View Additional Phone Numbers 3821 4th Ave, San Diego, CA 92103 http://villagehatshop.com View Additional Web Addresses


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Description

This company offers hat and hat accessories for retail.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Village Hat Shop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Village Hat Shop include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Village Hat Shop
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

BBB file opened: March 31, 2000 Business started: 11/05/1981 in CA Business started locally: 11/05/1981 Business incorporated: 11/05/1981 in CA
Type of Entity

Corporation

Business Management
Ms. Tina Belinsky, Owner Mr. Fred Belinsky, Owner
Contact Information
Principal: Ms. Tina Belinsky, Owner
Number of Employees

48

Business Category

Hats - Retail

Products & Services

Village Hat Shop sells the following brand(s): Bailey of Hollywood, Borsalino, Brixton, City Sport Caps, Columbia Sportwear, Head'n Home, Jaxon Hats, Kangol, Scala, Stetson, Sur La Tete, Tilley Endurables, Torrey Hats

Method(s) of Payment
Cash, Check, All Major Credit Cards, PayPal
Refund and Exchange Policy
If you are unhappy with your VillageHatShop.com order, we are happy to accept a return or exchange within 30 days of its receipt of a new and unworn hat this does not include the shipping cost. Also customers are responsible for paying the shipping to return the item to our facility. International customers are responsible for all shipping charges in regards to an exchange or return. If there is an issue such as a defect or damaged item please contact us at 1-888-VHS-HATS before sending any item back. As a courtesy to shoppers during Christmas, we extend our return policy during the months of December and January.
Alternate Business Names
Bel-Born Management Corporation Berets.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.