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BBB Accredited Business since
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This company offers golf clubs and accessories.
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A BBB Accredited Business since
BBB has determined that Cleveland Golf meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Bill Bird, President
Number of Employees
Golf Equipment & Supplies - Retail Golf Carts
Alternate Business NamesRoger Cleveland Golf Company Inc Srixon Xxio
5601 Skylab Rd
Huntington Beach, CA 92647 (714) 889-1300 (800) 999-6263 Directions
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Additional Phone Numbers
- (800) 999-6263(Phone)
Additional Web Addresses
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased a Srixon driver from thr company earlier this year. I got fitted at an event by a company fitter and ordered the driver. It was fantastic and I could not wait. I was told the driver would arrive within a week. It took over two weeks to get the driver in. The driver that came in felt completely different than the one I was fit for. I reached out to the company to see if someone could tinker it for me or help me get fit for one on site. They didn't respond for a week. I reached out again and said I need an answer or a refund. They said they could do a refund. I sent the driver back in August. On September 3 I got an e-mail that the driver had arrived and the refund should be processed within 7 days. Fast forward to now, the refund has not been processed, no one has reached out to me, and the club it was bought through now says they will not fully refund me. It has been the worst customer service I have ever experienced and habe neither the driver or a refund for a month and a half.
Desired Settlement: I just want my refund I was promised in a timely manner for the bad product and major inconvenience to my personal cash flows.
In response to complaint number: ********
Roger Cleveland Golf Company Inc., Regional Sales Manager and Sales Rep (The Company) held a Demo Day on May 29, 2015 at one of our customers / accounts a private golf club in North Carolina. Mr. ************ was a guest of a member of the private club and participated in a club fitting and ordered a custom driver from the private club. Custom orders are assembled from scratch and not as easily available as standard spec products. Mr. ************ did receive his custom club on June 16, 2015. On July 23, 2015 Mr. ************ contacted The Company customer service department and stated to The Company c/s representative that he didn’t like the driver and wanted to be refitted, Mr. ************ then stated he was on the road and requested c/s representative to email him the c/s rep’s contact information for additional follow up at a later date, c/s rep emailed contact information. On July 25, 2015 Mr. ************ emailed c/s rep stating “Is there any way I can just return the driver? I really don’t want to risk not getting fit on location for a club” July 27, 2015 c/s rep emailed Mr. ************ stating “I don’t believe we can return the driver. I have emailed our Regional Sales Manager and the Sales Rep from private club to see what our options are”. On August 4, 2015 The Company Sales Rep emailed Mr. ************ with specific detail how to proceed in getting a refund from private club. The Company Sales Rep agreed to help Mr. ************ facilitate returning his driver to the private club. Mr. ************ mailed his driver to Company Sales Rep in late August and after opening the driver it was visibly described as “Normal scratching on face / sole, but also multiple scratches on top of crown, very visible at address”. On September 3, 2015 Mr. ************ was informed the country club will be credited for the driver. It’s my understanding the hosts account was credited for the driver. Mr. ************ was informed that the private club would be the one issuing the refund to the host’s account and The Company has no way of directly refunding him / Mr. ************ directly.
******* ******** Vice President of Human Resources / Global Legal Enforcement Cleveland Golf / Srixon 5601 Skylab Road Huntington Beach, CA 92647
Read Complaint Details
Complaint: I have purchased some golf clubs from Cleveland Golf's mobile website thinking the price on their iron set was really good. I have paid with my credit card and received emails indicating all the orders had been confirmed. After several days they emailed me saying that they will honor only one item from the order because they made error on advertised price. As a consumer I had a high expectation for Cleveland Golf for they are one of the leading golf club manufacturer and they came really short on following through what they advertise on their website.
Desired Settlement: I would like them to honor all my orders as they did with one of the items.
BBB Complaint # ******** - Recap of Events
Customer Reviews Summary