BBB Business Review

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This business is not BBB accredited.

Liberty Metals Group

Phone: (858) 481-2646 Fax: (858) 481-2649 View Additional Phone Numbers 1125 Camino Del Mar , Del Mar, CA 92014 https://www.libertymetals.com ! There is an alert on Liberty Metals Group !


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Description

This company offers gold and silver coins and products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Liberty Metals Group include:

  • 4 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Unauthorized use of BBB name or trademarks
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 12

Additional Complaint Information

Consumer complaints allege delivery issues.  Consumer complaints allege non-receipt of purchased product.  Some consumer complaints allege the company has stated they are currently experiencing a financial hardship, enabling the company from producing consumers’ orders within the allotted time period.  Also, consumer complaints allege difficulty when attempting to contact the company to obtain a refund.  On 12/22/14 the BBB was notified by the company that they are working to resolve the pattern of complaints.  The BBB will continue to monitor this company's complaints.

Customer Reviews Summary Read customer reviews

1 Customer Review on Liberty Metals Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 13, 2010 Business started: 03/08/2010 in CA Business started locally: 03/08/2010 Business incorporated 02/09/2012 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Lonneker, President Mr. John Lonneker, President
Contact Information
Principal: Mr. Mark Lonneker, President
Number of Employees

7

Business Category

Gold, Silver & Platinum Dealers

Products & Services

Liberty Metals Group offers the following product(s): Gold, Silver, Platinum, and Palladium Bars and coins

Method(s) of Payment
Cash, Personal Checks, Cashiers Checks, Money Orders
Refund and Exchange Policy
Please visit web site for current policies, cancellation fees, etc...
Alternate Business Names
Liberty Metals Group LLC
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Department of Business Oversight (DBO) 7575 Metropolitan Dr #108, San Diego CA 92108 Phone Number: (866) 275-2677 Fax Number: (619) 682-7217 http://www.dbo.ca.gov/

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

California Attorney General PO Box 944255, Sacramento CA 94244-2550 Phone Number: (800) 952-5225 http://www.ag.ca.gov

Industry Tips
Art/Collectible Investments
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.