BBB Business Review

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BBB Accredited Business since

Log Cabin Rustics

Phone: (866) 923-6932 Fax: (858) 509-5990 View Additional Phone Numbers PO Box 721264, San Diego, CA 92172 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers online sale of American made log furniture, barn wood furniture, antler lighting and other rustic furniture and cabin decor.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Log Cabin Rustics meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Log Cabin Rustics include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Log Cabin Rustics
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 06, 2009 Business started: 02/01/2002 in OK Business incorporated 01/05/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
Phone Number: 916-999-2041
Fax Number: 916-921-7279
The number is 162848.

Type of Entity


Business Management
Mr. Michael Lauffenburger, Owner
Contact Information
Principal: Mr. Michael Lauffenburger, Owner
Number of Employees


Business Category

Furniture - Retail Internet Shopping Furniture - Outdoor

Products & Services

Log Cabin Rustics sells the following brand(s): Diamond Point Log Furniture, Fireside Lodge Furniture, Lakeland Mills Furniture, Montana Woodworks Amish Furniture, Rustic Natural Cedar Furniture, Twist of Nature Furniture, Viking Log Furniture

Log Cabin Rustics offers the following product(s): Antler Chandeliers, Log Beds, Log Sofas, Log Tables and Dining Sets

Method(s) of Payment
Mastercard, Visa, Discover, American Express, PayPal, Check
Refund and Exchange Policy
The procurement process begins as soon as your order is placed. In many cases, your furniture or accessory is being constructed specifically for you. Once the purchase order has been sent to the manufacturer, Log Cabin Rustics is financially obligated to purchase the products ordered. Generally, we are not able to accept cancellations or returns. We may, however, at our discretion, make an exception to this policy. If you wish to request a change, please call us as soon as possible. If you wish to return delivered items, you must call us at 1-866-923-6932 within 7 days after receiving them for return instructions. Items must be in original purchase condition for a refund, minus a 20% re-stock fee. Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return.
Alternate Business Names
Plittersdorf Group Inc Real Antler Chandeliers Reclaimed Barnwood Furniture Rustic Furniture & Decor
Industry Tips
Internet Shopping

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.