BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

IKEA Costa Mesa

Phone: (714) 838-9835 View Additional Phone Numbers 1475 S Coast Dr, Costa Mesa, CA 92626 http://www.ikea.com/us/en/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers home furnishings.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for IKEA Costa Mesa include:

  • 7 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for IKEA Costa Mesa include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on IKEA Costa Mesa
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: Business started: 09/01/1999 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: 916-999-2041
Fax Number: 916-921-7279
homeproducts@dca.ca.gov
The number is 155882. On 11/20/2014 BBB confirmed that the license from Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation expired.

Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: 916-999-2041
Fax Number: 916-921-7279
homeproducts@dca.ca.gov
The number is 3012. On 11/20/2014 BBB confirmed that the license from Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation expired.

Type of Entity

Sole Proprietorship

Number of Employees

1

Business Category

Furniture - Retail

Method(s) of Payment

Visa

Mastercard

Discover

American Express

Cash

Travellers Check

IKEA Gift Card

 

Refund and Exchange Policy

90 day return policy with receipt. Sorry, we cannot accept returns on custom countertops or As-Is items.  You will be required to present a valid photo ID for all returns and exchanges made in store.  Information from your ID will be retained in a company-wide database used only for authorizing returns. 

Mattress Return Policy

Try you new mattress at home for 90 days- and if you don't love it, you can exchange it for another IKEA mattress.  You may exchange you mattress once within 90 days if you don't love it.  Return your mattress with your receipt to the store and select your new IKEA mattress.  We are unable to accept you mattress if your merchandise is found to be dirty, stained, damaged or abused. 

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.