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San Diego, Orange and Imperial Counties
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Description

This company offers beds, mattresses, chairs, massage chairs, and accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ergo Customized Comfort Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ergo Customized Comfort Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ergo Customized Comfort Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 17, 2013 Business started: 09/11/2000 in CA Business incorporated: 09/11/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: 916-999-2041
Fax Number: 916-921-7279
homeproducts@dca.ca.gov
The number is 147993.

Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: 916-999-2041
Fax Number: 916-921-7279
homeproducts@dca.ca.gov
The number is 167443.

Type of Entity

Corporation

Business Management
Mr. Michael Nermon, President
Contact Information
Principal: Mr. Michael Nermon, President
Number of Employees

6

Business Category

Furniture - Retail Mattresses Bedding

Alternate Business Names
Ergo Beds

Additional Locations

  • 23811 Aliso Creek Rd #110

    Laguna Niguel, CA 92677 (949) 833-0338

  • 377 E Coast Hwy #C

    Newport Beach, CA 92660

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Web Addresses

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Additional Email Addresses

  • - Customer Service
  • - Communication/Mass Email
  • - eQuote
  • - Technical Support
  • - Sales
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Complaint Detail(s)

6/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had purchased an Ergo Comfort system. The product does not operate as it should. The unit catches the head board of my bed and lifts it off the ground. I was told that I would need to push the mattress to prevent this. I spent over $7800.00 on this and should not have to push and pull and adjust a bed every time to use it.

Desired Settlement: I would like either a refund or replacement of the product. The company had taken my old box spring and mattress. I would love the product to be replaced and completely operational without having to manually push and pull every time.

Business Response:

The customer was delivered an Adjustable Mattress Set on April 10th 2014, as ordered. Their assistant contacted us on 4/14 to express concerns that the Bed Frame (not ordered from Ergo) had come apart. The customer was out of town that week, so Ergo scheduled an inspection visit for 4/21. Upon inspection it was noted that the customer’s bedroom floors were made of a slick hardwood, which caused both their Mattress Set and their Bed Frame to slide out of position. When the Bed Frame was out of alignment with the Mattress Set the problem occurred after articulating the mattress. 

On 4/23 Ergo suggested that the customer obtain Furniture Cups to help keep the Mattress Set and Bed Frame in position. Ergo scheduled another in-home visit for 5/5 to reposition the Mattress Set and Bed Frame as well as install Furniture Cups. This service and the parts were provided at no charge. All items were correctly positioned and operating properly at the end of that visit.

In summary; the customer received the product that they ordered, in good working condition and this product is fully functional without any defects. Ergo has also made several in-home visits to help the customer resolve the problem with their bed frame (which was not ordered from Ergo).

9/9/2013 Problems with Product/Service