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Description

This company offers beds, mattresses, chairs, massage chairs, and accessories.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ergo Customized Comfort Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ergo Customized Comfort Inc include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ergo Customized Comfort Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 17, 2013 Business started: 09/11/2000 in CA Business incorporated 09/11/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: 916-999-2041
Fax Number: 916-921-7279
homeproducts@dca.ca.gov
The number is 147993.

Bureau of Electronic & Appliance Repair, Home Furnishings & Thermal Insulation
4244 S Market Ct #D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: 916-999-2041
Fax Number: 916-921-7279
homeproducts@dca.ca.gov
The number is 167443.

Type of Entity

Corporation

Business Management
Mr. Michael Nermon, President
Contact Information
Principal: Mr. Michael Nermon, President
Number of Employees

6

Business Category

Furniture - Retail Mattresses Bedding

Alternate Business Names
Ergo Beds

Additional Locations

  • 23811 Aliso Creek Rd #110

    Laguna Niguel, CA 92677 (949) 833-0338

  • 377 E Coast Hwy #C

    Newport Beach, CA 92660

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had purchased an Ergo Comfort system. The product does not operate as it should. The unit catches the head board of my bed and lifts it off the ground. I was told that I would need to push the mattress to prevent this. I spent over $7800.00 on this and should not have to push and pull and adjust a bed every time to use it.

Desired Settlement: I would like either a refund or replacement of the product. The company had taken my old box spring and mattress. I would love the product to be replaced and completely operational without having to manually push and pull every time.

Business Response:

The customer was delivered an Adjustable Mattress Set on April 10th 2014, as ordered. Their assistant contacted us on 4/14 to express concerns that the Bed Frame (not ordered from Ergo) had come apart. The customer was out of town that week, so Ergo scheduled an inspection visit for 4/21. Upon inspection it was noted that the customer’s bedroom floors were made of a slick hardwood, which caused both their Mattress Set and their Bed Frame to slide out of position. When the Bed Frame was out of alignment with the Mattress Set the problem occurred after articulating the mattress. 

On 4/23 Ergo suggested that the customer obtain Furniture Cups to help keep the Mattress Set and Bed Frame in position. Ergo scheduled another in-home visit for 5/5 to reposition the Mattress Set and Bed Frame as well as install Furniture Cups. This service and the parts were provided at no charge. All items were correctly positioned and operating properly at the end of that visit.

In summary; the customer received the product that they ordered, in good working condition and this product is fully functional without any defects. Ergo has also made several in-home visits to help the customer resolve the problem with their bed frame (which was not ordered from Ergo).

9/9/2013 Problems with Product/Service