This business is not BBB accredited.
Phone: (858) 876-7261 Fax: (858) 408-3648 10065 Rue Chantemar , San Diego, CA 92131
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This company offers the sale of indoor and outdoor wall mounted, freestanding and custom built water fountains for your home, office, or business.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Water Feature Supply include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Water Feature Supply include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Patrick Maloy, Owner
Number of Employees
Fountains - Garden, Display Home Accessories
Products & Services
Water Feature Supply sells the following brand(s): Alpine Indoor and Outdoor Water Features, BluWorld Water Features and Fountains, Harvey Gallery Hand Painted Water Features, Nayer Kazemi Tabletop Waterfalls, Adagio Wall Water Features and Freestanding Fountains
Water Feature Supply offers the following product(s): custom indoor water features, custom indoor water fountain, custom indoor water fountains, custom indoor water walls, custom water feature, custom water features, custom water fountain, custom water fountains, custom water fountains, custom water wall, custom water walls, custom water walls, desktop fountain, desktop fountains, desktop water features, desktop water fountain, desktop water wall, desktop water walls, floor fountain, floor fountains, floor water feature, floor water features, floor water fountain, floor water fountains, floor water wall, floor water walls, floor waterfall, floor waterfalls, freestanding fountain, freestanding fountains, freestanding water feature, freestanding water features, freestanding water fountain, freestanding water fountains, freestanding water wall, freestanding water walls, freestanding waterfall, freestanding waterfalls, indoor custom water feature, indoor custom water features, standing fountain, standing fountains, standing water feature, standing water features, standing water fountain, standing water fountains, standing water wall , standing water walls, standing waterfall, standing waterfalls, tabletop fountain, tabletop fountains, tabletop water feature, tabletop water features, tabletop water fountain, tabletop water fountains, tabletop waterfall, tabletop waterfalls, wall fountain, wall fountains, wall hanging fountain, wall hanging fountains, wall hanging water feature, wall hanging water features, wall hanging water fountain, wall hanging water fountains, wall hanging water wall, wall hanging water walls, wall hanging waterfall, wall hanging waterfalls, wall mounted fountain, wall mounted fountains, wall mounted water feature, wall mounted water features, wall mounted water fountain, wall mounted water fountains, wall mounted water wall, wall mounted water walls, wall mounted waterfall, wall mounted waterfalls, wall water feature, wall water fountain, wall water fountains, wall water wall, wall water walls, wall waterfall, wall waterfalls, wall water features
Refund and Exchange PolicyWater Feature Supply guarantees all fountains to be free from defects. Many of our water features are made from natural stones and other earthy material. Each stone whether it be marble, slate, or granite is cut from a larger slab and looks completely unique. If you are not completely satisfied with the look of your fountain when it arrives simply send it back, and you will get a full refund when the item is returned.
Returns will not be accepted without a valid RMA# (Return Merchandise Authorization Number) The shipping must be paid by the consumer and additionally insured for the full purchase price.
Returns due to damage/defect:
If for any reason your fountain arrives and is defective or otherwise unacceptable in any way, please contact Water Feature Supply immediately. You must return the package in its original crate so please be careful not to remove any of the pieces. Sometimes during the freighting process unexpected accidents do occur so please return the damage water fountain and we will send you a refund or issue you a new, perfect water wall. If you have any issues with a recently purchased water feature please call us at 1 (858) 876-7261 and a water fountain specialist will assist you immediately.
THIS LOCATION IS NOT BBB ACCREDITED
10065 Rue Chantemar
San Diego, CA 92131 (858) 876-7261 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Water Feature Supply sent an invoice for $10,575.00 for a custom built water feature on 10/03/2014. Because it was a custom design, they required a 65% down payment to begin the fabrication. On 10/21/2014 I paid $6,875.75 which was the down payment for the fabrication to Water Feature Supply. After dozens of emails, calls and empty promises of delivery of the water feature, the company final stopped answering their phones in January 2015. I emailed and called to request a refund since they could not deliver the product.
Desired Settlement: Refund of the Deposit of $6,875.75. I have no faith in their ability to deliver the product.
Customer Reviews Summary