BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Water Feature Supply

Phone: (858) 876-7261 Fax: (858) 408-3648 10065 Rue Chantemar , San Diego, CA 92131 http://www.waterfeaturesupply.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the sale of indoor and outdoor wall mounted, freestanding and custom built water fountains for your home, office, or business. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Water Feature Supply include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Water Feature Supply include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Water Feature Supply
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 09, 2014 Business started: 08/28/2010 in CA
Type of Entity

Sole Proprietorship

Business Management
Mr. Patrick Maloy, Owner
Contact Information
Principal: Mr. Patrick Maloy, Owner
Number of Employees

1

Business Category

Fountains - Garden, Display Home Accessories

Products & Services

Water Feature Supply sells the following brand(s): Alpine Indoor and Outdoor Water Features, BluWorld Water Features and Fountains, Harvey Gallery Hand Painted Water Features, Nayer Kazemi Tabletop Waterfalls, Adagio Wall Water Features and Freestanding Fountains

Water Feature Supply offers the following product(s): custom indoor water features, custom indoor water fountain, custom indoor water fountains, custom indoor water walls, custom water feature, custom water features, custom water fountain, custom water fountains, custom water fountains, custom water wall, custom water walls, custom water walls, desktop fountain, desktop fountains, desktop water features, desktop water fountain, desktop water wall, desktop water walls, floor fountain, floor fountains, floor water feature, floor water features, floor water fountain, floor water fountains, floor water wall, floor water walls, floor waterfall, floor waterfalls, freestanding fountain, freestanding fountains, freestanding water feature, freestanding water features, freestanding water fountain, freestanding water fountains, freestanding water wall, freestanding water walls, freestanding waterfall, freestanding waterfalls, indoor custom water feature, indoor custom water features, standing fountain, standing fountains, standing water feature, standing water features, standing water fountain, standing water fountains, standing water wall , standing water walls, standing waterfall, standing waterfalls, tabletop fountain, tabletop fountains, tabletop water feature, tabletop water features, tabletop water fountain, tabletop water fountains, tabletop waterfall, tabletop waterfalls, wall fountain, wall fountains, wall hanging fountain, wall hanging fountains, wall hanging water feature, wall hanging water features, wall hanging water fountain, wall hanging water fountains, wall hanging water wall, wall hanging water walls, wall hanging waterfall, wall hanging waterfalls, wall mounted fountain, wall mounted fountains, wall mounted water feature, wall mounted water features, wall mounted water fountain, wall mounted water fountains, wall mounted water wall, wall mounted water walls, wall mounted waterfall, wall mounted waterfalls, wall water feature, wall water fountain, wall water fountains, wall water wall, wall water walls, wall waterfall, wall waterfalls, wall water features

Refund and Exchange Policy
Water Feature Supply guarantees all fountains to be free from defects. Many of our water features are made from natural stones and other earthy material. Each stone whether it be marble, slate, or granite is cut from a larger slab and looks completely unique. If you are not completely satisfied with the look of your fountain when it arrives simply send it back, and you will get a full refund when the item is returned.

Returns will not be accepted without a valid RMA# (Return Merchandise Authorization Number) The shipping must be paid by the consumer and additionally insured for the full purchase price.
Returns due to damage/defect:

If for any reason your fountain arrives and is defective or otherwise unacceptable in any way, please contact Water Feature Supply immediately. You must return the package in its original crate so please be careful not to remove any of the pieces. Sometimes during the freighting process unexpected accidents do occur so please return the damage water fountain and we will send you a refund or issue you a new, perfect water wall. If you have any issues with a recently purchased water feature please call us at 1 (858) 876-7261 and a water fountain specialist will assist you immediately.
Industry Tips
Contractors
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.