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BBB Accredited Business since
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This company offers outdoor furnishings for sale.
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A BBB Accredited Business since
BBB has determined that Backyard X-Scapes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Backyard X-Scapes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Steve Raketich, Vice President Mr. James Kocher, President
Number of Employees
Fountains - Garden, Display Furniture - Outdoor Landscaping Equipment & Supplies Bamboo & Bamboo Products
Alternate Business NamesBackyard X-Scapes Inc
10835 Sorrento Valley Rd
San Diego, CA 92121 (866) 222-1422 (858) 643-9030 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Discount Coupons for Backyard X-Scapes
This company offers sales of outdoor furnishings including waterfalls, boulders, ponds, gazebos, fountains, bamboo fencing, rugs, barstools.
To receive discount, use coupon code BBB15 at checkout.
This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.
This BBB Discount Offer has no expiration date.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (866) 222-1422(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Needed a privacy fence for new home. Neighbor's mature pine trees had too many roots to easily install posts. Research led to Backyard X-Scapes who advertised "Bamboo Fencing Installation" provides instruction on "Installation on Existing Chain Link Fence". I received permission from the neighbor to install fence on their chain-link and approval from my city planner and acquired a building permit for the fence. In June, 2014, I ordered 22 sections of 1 inch round, 6 feet high and 8 feet long bamboo fence from Backyard X-Scapes via ********* at a cost of $1767.78 arriving in two shipments. Fence was installed in accordance with instructions. Building inspector verified proper installation and closed the permit. In April, 2015, strong winds blew fence over bending/ breaking 11 posts of the chain-link fence. I contacted Backyard X-Scapes and requested to return the fence because it failed. Mr ***** ********, Vice President of Backyard X-Scapes returned my email asking me to call him. I want to correspond via email but he refused. I called and was told they had never had a problem like mine and that I was supposed to install the bamboo fence on a fence that was the same height. I told him that information was not in their printed instructions and that most chain-link fences are 3 to 4 feet high. He suggested it was installed wrong or that the existing posts were bad. After pointing out I had a Building Inspector review and approve, he suggested the inspector was inept. I reminded him these were professionals who have done this for years. He said he would check local (**) fence companies to review solutions and call the following week. No call came and more calls and emails, I reach Mr. ******** who told me there was nothing he would do to resolve the problem. I would like to return the fence because it did not perform as advertised. I relied on their written directions that I could install the fence on an existing fence assuming they previously tested their product.
Desired Settlement: Total refund or sufficient refund of $1,000.00 to install bracing fence.
Business Response: Backyard X-Scapes Inc. has resolved this matter to the customers 100% satisfaction.
Better Business Bureau: