BBB Business Review

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This business is not BBB accredited.

Provide Commerce Inc

Phone: (858) 729-2800 Fax: (858) 638-4725 View Additional Phone Numbers 4840 Eastgate Mall, San Diego, CA 92121 http://www.proflowers.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers flower orders, gift baskets, fruit, confections and other gifts.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Provide Commerce Inc include:

  • Advertising issues found by BBB

Factors that raised the rating for Provide Commerce Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 308 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

308 complaints closed with BBB in last 3 years | 66 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 103
Billing/Collection Issues 42
Delivery Issues 65
Guarantee/Warranty Issues 4
Problems with Product/Service 94
Total Closed Complaints 308

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Provide Commerce Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 24

Additional Information

BBB file opened: June 26, 1998 Business started: 06/26/1998 in CA Business started locally: 06/26/1998 Business incorporated 10/19/1998 in DE
Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Anne Thomas, Customer Service Specialist
Number of Employees

449

Business Category

Florists - Retail Gift Shops Internet Shopping

Alternate Business Names
911gifts.com berries.com Cherry Moon Farms Florist Express Gifts.com Personal Creations Proflowers Proflowers.com Red Envelope Gifts.com RedEnvelope Shari's Berries
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Trade Commission 600 Pennsylvanis Avenue, NW, Washington DC 20580 http://www.ftc.gov

Industry Tips
Free Trial Offers Internet Shopping Savvy Consumer
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.