BBB Business Review

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BBB Accredited Business since

Warm Your Floor

Phone: (866) 558-3369 Fax: (866) 558-2010 20918 Bake Pkwy #104, Lake Forest, CA 92630 View Additional Web Addresses

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This company offers in floor heating products for indoor floors such as bathrooms, showers, and kitchens. In addition, this company offers outdoor electric snow melting systems for inside concrete slabs or asphalt driveways, and under pavers to provide heated walkways and driveways for a snow or ice free surface.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Warm Your Floor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Warm Your Floor
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: June 20, 2013 Business started: 09/30/2002 in CA Business incorporated 09/30/2002 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Cook, President
Contact Information
Principal: Mr. Scott Cook, President
Number of Employees


Business Category

Floor Materials - Retail In-floor Heating

Products & Services

Warm Your Floor sells the following brand(s): ASE, ASE, Ditra-Heat, HeatTrak, HeatTrak, KERDI, Nexans, Nexans, Nuheat, Nuheat, ProMelt, ProMelt, Schluter Systems, SlabHeat, SlabHeat, SunTouch, SunTouch, WarmWire, WarmWire

Warm Your Floor offers the following product(s): Electric Floor heating Cables, Electric Floor heating Cables, Electric Plug-in snow melting stair and walkway mats, Electric Plug-in snow melting stair and walkway mats, Electric Snow Melting Cables, Electric Snow Melting Cables, Electric Snow Melting Mats, Electric Snow Melting Mats, Electric Under Floor Heating mats, Electric Under Floor Heating mats, Roof and gutter ice melting cables, Roof and gutter ice melting cables, Shower Installation systems & Kits, Shower Water-Proofing

Hours of Operation
M: 6:30 AM - 5:00 PM
T: 6:30 AM - 5:00 PM
W: 6:30 AM - 5:00 PM
Th: 6:30 AM - 5:00 PM
F: 6:30 AM - 5:00 PM
S: 7:00 AM - 12:00 PM
Su: Closed
Method(s) of Payment
PayPal, Amazon Payments & All major credit & Debit cards : Visa, MasterCard, Discover, and American Express.
Refund and Exchange Policy
90 Day Return policy 
Service Area
This business' service area is national.
Alternate Business Names
Solis LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.