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Phone: (760) 736-4222 Fax: (866) 201-4809 1617 Capalina Ave, San Marcos, CA 92069
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This company offers sales and installation of floor coverings such as; carpet, hardwood, granite and fabrication, and stone and ceramic.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for West Coast Flooring Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 837912.
Type of Entity
Business ManagementMr. Marc Venegoni, Customer Service Manager Mr. Edward Kruger, CEO
Number of Employees
Floor Coverings & Installation Marble - Natural Tile - Ceramic - Manufacturers & Distributors Tile - Ceramic - Contractors & Dealers Tile - Ceramic - Contractors & Dealers Granite Carpet & Rug Dealers - New
Alternate Business NamesE & C Flooring Inc
Claire, Edward and Sean Kruger are the officers of E and C Flooring Inc, DBA West Coast Flooring and West Coast Carpet and Tile Outlet. The report is also available on that company. According to information on Contractor's State Licensing Board and information provided by the company, they are no longer doing business as Value Rugs Inc.
THIS LOCATION IS NOT BBB ACCREDITED
1617 Capalina Ave
San Marcos, CA 92069 (760) 736-4222 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Due to a backorder of the tile, installation did not begin until 4/6/15 (ordered 2/20/15).It took 6 days for the tile layers to finish laying the whole house.Throughout the 6 days we noticed poor workmanship on the tile.Every time we noticed a new problem, we would bring it up to **** at West Coast Flooring. The biggest problem has been the chips and scratches on the tile. We were told it was most likely a manufacturer's problem & the tiles came like that.(I'm not sure why you would lay them with such obvious scratches & chips if that were the case.)After a few ***** of going back and forth they finally sent a rep from the tile manufacturer out to take pictures to determine if it was a manufacturer's problem or installers scratched and chipped them.The tile company rep told me it would take a week to determine.Finally 2 ***** later, someone from West Coast Flooring called to set up a time to replace all the tiles.I do not know if it was ever determined who was at fault for all of the chipped & scratched tiles. According to WCF someone would be to our house on 6/1. The morning of 6/1 they called and cancelled.I spent the morning moving all the furniture and ****ing which tiles that needed replacing.I was not happy. After talking with ****, someone finally got to our house to start work but they did not have tile to replace the ones that were pulled up and no one from WCF dropped any tile off (like **** told me over the phone that they would do).The tile layer was able to remove 13 of the about 30+ broken tiles on 6/1/15.On 6/2/15 the same 2 tile layers show up. The tile layers still have no tile with them to replace the ones they pulled up.After talking with the 2 tile layers, they told me their boss (**** ******** Tile, who is contracted by WCF) informed them they could only replace the tiles they pulled up yesterday.They were not to pull up and replace any more. I sent the 2 tile workers away.Now I am left with a half tiled kitchen and no end in sight.
Desired Settlement: I want them to correctly finish the job they started in a timely manner.
Problems with Product/Service
Read Complaint Details
Complaint: West Coast Flooring installed new carpet in two bedrooms. We then contracted with them to install new laminate flooring in the living room, dining area, hallway and both bathrooms. On the fourth day of the laminate installation, the installer informed us that they incorrectly measured and he was short enough material to complete the job. He said he would call us the next day. We waited a week before we called the store. They were going to have their customer service rep contact us. We had to call again before he came to see that the job was incomplete and said he would have the installer return. The installer returned the following week. I pointed out some missing transitions and he said they weren't necessary. He then installed laminate over ceramic tile in the bathroom. I said I thought they were supposed to remove the tile. He said he didn't have to and it would be better with it (the store charged us for the removal of ceramic tile). The carpet in the entry to one bathroom is pulling up because he refused to install transition. I took a picture of it and went to the store where I spoke with the customer service rep (****) who said he would call me the next day. He has never called.
Desired Settlement: If West Coast is not going to remove the bathroom tile, they owe us a refund of that cost. We want the transitions from hallway to bedroom and hallway to washroom installed as soon as possible.
Please be advised that we went to ***** *****'s home on Friday 5/22/15 to complete the repairs. My assistant has tried calling a few times to follow up and make sure everything has been fixed to her satisfaction. She has not returned our calls. I am assuming that she is now ok with everything considering her non response. I apologize that Ms. ***** was not happy with the initial installation but want her to know that we stand behind our work and if anything else is needed to feel free to contact us.
Better Business Bureau:
I looked at Ms. *****s invoice and confirmed that the 2 items she is disputing did not get performed at the time of install. I apologize this was not addressed in the first complaint. I have requested a refund check in the amount of $107.60 be processed and mailed to Ms. *****. The check should be sent out by the end of next week. It will be mailed to the address we have on file for her.