BBB Business Review

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BBB Accredited Business since

Star Carpet & Flooring

Phone: (619) 568-5571 Fax: (619) 282-4001 View Additional Phone Numbers 3430 El Cajon Blvd, San Diego, CA 92104 http://www.starflooringsandiego.com View Additional Web Addresses


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Description

This company offers sales and installation of carpet and floor coverings, carpet cleaning, upholstery, 24 hour emergency flood service and repairs of carpet, wood, vinyl and tiles.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Star Carpet & Flooring meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Star Carpet & Flooring include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Star Carpet & Flooring
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 03, 1997 Business started: 07/07/1982 in CA Business under new ownership as of: 06/22/2012 Business incorporated 06/22/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 984550.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Salam Hasenin, CEO
Contact Information
Principal: Mr. Salam Hasenin, CEO
Number of Employees

6

Business Category

Floor Coverings & Installation Carpet & Rug Cleaners Vinyl Flooring Water Damage Restoration Tile & Grout Cleaning Upholstery and Rug Cleaning Contractors - Flooring Upholstery & Carpet Cleaning Carpet & Rug Repair Floor Laying, Refinishing & Resurfacing Hardwood Floor Contractors

Products & Services

Star Carpet & Flooring offers the following product(s): Carpet, tile, wood floor, vinyl, laminate, and all types of floor coverings

Service Area
Serving All of San Diego County
Alternate Business Names
A Star Carpet Hasenin Enterprises LLC Star Carpet
Industry Tips
Contractors
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.