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BBB Accredited Business since

Superior Flood Restoration Inc

Phone: (760) 434-4555 Fax: (760) 637-5777 View Additional Phone Numbers 3135 Roosevelt St, Carlsbad, CA 92008 http://www.superiorflood.com



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Description

This company offers 24 hour disaster clean-up and construction and mold remediation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Superior Flood Restoration Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Superior Flood Restoration Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Superior Flood Restoration Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 20, 2002 Business started: 06/13/2000 in CA Business incorporated 12/30/2004 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 780181.

Type of Entity

Corporation

Business Management
Ms. Jody Cisewski, President Mr. Gabriel J Prieto, President/ZCEO
Contact Information
Customer Contact: Ms. Jody Cisewski, President
Number of Employees

3

Business Category

Fire & Water Damage Restoration Mold & Mildew Inspection/Removal/Remediation Water Damage Restoration Tile & Grout Cleaning Tile Sales Floors - Hardwood Air Duct Cleaning Contractors - Flooring Contractors - General Electricians Floor Coverings & Installation Carpet & Rug Cleaners

Products & Services

Superior Flood Restoration Inc sells the following brand(s): dri-eaz, phoenix

Superior Flood Restoration Inc offers the following product(s): easy spot

Method(s) of Payment
All major credit cards
Refund and Exchange Policy
Refunds if work is not performed
BBB Program Participation

BBB Yellow Pages

Industry Tips
Contractors

Additional Locations

  • 3135 Roosevelt St

    Carlsbad, CA 92008 (800) 567-7756 (760) 434-4555

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On November 21, 2014 **** ** *** called Superior Restoration to ask for an evaluation of a problem in the lower bathroom at **** ********** ****** , Cardiff CA. Tenant made a claim of mold issue in the lower bedroom. She meet with an employee from Superior by the name of ****. He made an examination of the lower bathroom and bedroom . He told **** ** *** that there was extensive mold damage due to a plumbing leak in the lower bathroom shower. Further he claimed that there was a significant health hazard and then wrote up a work order totaling $9244 to repair the mold damage. He made such claims in the hope to defraud **** ** *** of the money to remediate mold caused by a non existent leak. Before any demolition took place, **** ** *** asked a construction contractor ****** with over 20 year experience in building and tile work to give her an estimate for replacing the tile and bathroom repair. He examined the lower bathroom and bedroom and told **** that there was no bathroom leak or mold problem. He did not see any mold growing on the tiles or on the drywall. He did not see any leak that was causing a mold problem. What he did observe was wet clothing in a hamper in the bedroom closet. It was his opinion that any mold that was found in the lower bedroom or closet was due to wet clothing being stored not a bathroom leak. **** *** asked Superior to stop all work on December 5, 2014 while she investigated the matter further. **** *** hired an outside mold specialist, Air Building Sciences to do a mold test and report for ***** ********** ***. They reported no visible mold growth on any building components. No water leaks from broken pipes or plumbing. The mold tests show no elevated mold counts. After receiving the report that there was no mold problem resulting from a bathroom leak, she asked for a full refund from Superior. **** *** gave Superior a check for $8000 in November. Because of work already done they sent back only $1741 .

Desired Settlement: **** T *** wants a refund of $6109. The only money that Superior deserves is the initial $150 for the service call. If **** had been honest with **** he would have told her that there was no mold problem caused by a plumbing issue in the lower bathroom. Instead he made it seem like there was a major leak that was causing a very bad mold problem. Further that her insurance company would cover the cost of the repairs and to not worry about the $8000 because they would make sure insurance would pay for it.

Business Response:

On November 21, 2014 **** *** contacted Superior Restoration. She stated she had a leak in
her home and her tenant had mold growing on her contents due to this leak. Ms. *** requested
Superior Restoration come to the home to perform an inspection and provide an estimate for the
remediation.

When Superior Restoration arrived to the home, Ms. *** asked our technician if she had an
active leak. The technician stated that we aren't plumbers and she would need to contact a
plumber or leak detection company to determine if there was an active leak causing the mold
growth. Our technician did identify some cracks and water seepage in the shower tile grout. He
did not say it was from a leak, but the shower was not sealed properly and could be an area of
concern.

The tenant living at the property had a mold test performed prior to our inspection, and the report
identified elevated mold spores. When the technician wrote up the estimate, he wrote it based on
the mold report provided by the tenant. There wasn't visible mold growth on walls and
cabinetry; however, there was visible mold growth on the tenant's contents including pictures,
clothing, bedding, furniture, etc. The estimate the technician provided the homeowner was for
setting up contained areas, placing dr**** equipment, as well as placing negative air machines, in
order to clean and remove mold spores and moisture from the air. The estimate also included a
disinfecting and cleaning of all the contents in the affected area. This type of cleaning is very
detailed and labor intensive. The estimate also included packing and storing the cleaned
contents, as well as the unaffected contents, in a rented, onsite storage container.

Ms. *** got several estimates over the course of several days and she called Superior Restoration
on December 1, 20 14 requesting Superior to do the work. Our original estimate was in the
amount of$9244; however, Ms. *** asked if we would be willing to give a discount for the
project if she chose Superior Restoration. The homeowner signed the contract in the amount of
$8,000 on December 1, 2014. Superior Restoration began work the following day. We began
the project by placing containments, air cleaning and dr**** equipment. Then we began the
extensive cleaning process. On December 5, 2014, Ms. *** decided to discontinue services with
Superior Restoration. Because Superior Restoration had already been cleaning and packing
contents for two full days, we had to bill her for work already performed. There was a storage
container that was rented by Superior on behalf of Ms. *** already being packed. Of the $8000
contract $6,392 of work had already been performed by the time the contract was terminated on
December 5, 2014. Ms. *** was aware that by terminating the contract she would still be
responsible for the work already performed, and she signed paperwork stating she was aware and
also signed a "Hold Harmless Agreement" due to removal of Superior Restoration from the
project prior to completion. Ms. *** had previously issued Superior Restoration a check in the
amount of$8000 on December 1, 2014. Once Ms. ***'s check had cleared the bank, Superior
Restoration then issued her a refund in the amount of$1608. The majority of the work and
cleaning had already been performed by the time Ms. *** had terminated the contract, so a third
party coming in for a second opinion at that time is unable to offer accurate, unbiased
information based on what was there previously and what was found on the job site during his
inspection.

It is Superior Restoration's desire to not have any negative reviews, and we believe this
complaint is not valid as we have a signed contract as well as a payment from the homeowner
prior to our work beginning.

For your convenience I have included copies of the signed contract, as well as the other signed
documents from Ms. ***.

Sincerely,

******** ****

Office Manager

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Mrs. **** *** never told Superior Restoration that she had a leak. She is not a plumber and would not know if there was a pipe leak.  It was the technician **** that stated she had a major plumbing leak that was causing mold growth. She ask Superior Restoration for an evaluation of the situation in the downstairs bathroom/bedroom due to mold reported by the tenant  on shoes left in a downstairs closet.  ****'s denial of stating a plumbing problem is a lie. If  **** is not a plumber and can not evaluate a leak then he must a be a tile expert because he said there was a problem with the shower not being sealed and required all of the tile to be removed.  This is evident by the quote for the removal.  The tenant mold report was inconclusive as to cause of the mold growth on clothing. There was no elevated mold counts in the downstairs bathroom. Mrs. *** never received quotes from any other company and was persuaded by **** to do the work because of the extreme health hazard cause by the leak.  The contract signed by Mrs. *** was signed under duress and pressure from **** to get started before the situation got worse.  She is requesting a refund of $6109.00]

Regards,

**** ***



Business Response:

To Whom It May Concern,

Superior Restoration was called out by **** *** on November 21 , 2014 to provide her with an
estimate for mold remediation due to the fact her tenant had mold testing performed and the test
came back with elevated spores more than 10 times the allowable levels.

At the time of Superior Restoration's arrival on November 21 , 2014, there was elevated moisture
on the shower walls and floors, as well as the walls of the closet and bedroom. The moisture
levels were tested with a Protometer moisture meter which can read moisture through tile as well
as drywall. This in no way makes Superior Restoration tile experts. Superior Restoration has
tools that enable us to test for moisture in all areas. Although Superior Restoration does not
employ plumbers, it is evident with the elevated moisture and mold levels that there must be a
water source coming from somewhere causing the elevated moisture and mold spore count, and
this concern should be addressed by a plumber. At the time of Superior Restoration's inspection
it was recommended that Ms. *** contact a plumber to find the source of the problem.

On November 21, 2014, Superior Restoration provided Ms. *** with an estimate for mold
remediation in the amount of $8,500.00. This estimate included extensive contents and structural
cleaning which is part of the mold remediation process. At that time Ms. *** stated she would
be obtaining other estimates for the work needed. Superior Restoration has no knowledge of
whether other estimates were obtained by Ms. *** or not.

On November 25, 2014, Ms. *** called Superior Restoration and asked if we would be willing to
do the work for $8,000.00. Superior Restoration agreed to this and Ms. *** signed a contract for
mold remediation to be performed in the amount of $8,000.00. Ms. *** requested a start date of
December 1, 2014. Ms. *** did not sign the contract under duress, as she called Superior
Restoration requesting work to be performed in the amount of $8,000.00. Superior Restoration
could not force her to call or sign a contract. Ms. *** called Superior Restoration directly and
signed the contract of her own free will.

Superior Restoration began extensive cleaning of the contents and structure on December 1,
2014. An on-site storage container was also rented in order to store the cleaned contents to avoid
any cross contamination.

On December 5, 2014, after Superior Restoration had spent almost four full days cleaning and
packing contents, Ms. *** decided to terminate the work. Ms. *** had paid $8,000.00 at the
beginning of the project. At the time of the termination of the contract, Superior Restoration
provided a contract in the amount of $6,392.00 for the work that had already been performed.
Superior Restoration provided Ms. *** with a refund in the amount of $1,608.00, which is the
difference between the $8 ,000.00 she paid and the $6,392.00 for the work actually performed up
to the termination of the contract.

At this time we still decline the refund Ms. *** is requesting in the amount of $6,109 .00, as the
work was performed by Superior Restoration, and this work has been evidenced with signed
contracts and photos.

Photos and copies of signed contracts were provided previously. Please reference those
documents. If you are unable to reference them, then please let me know and I can send them
again.

Sincerely,

******** ****

Office Manager

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We have gone to small claims court over this matter because Superior Restoration is making false claims and statements
Regards,

**** ***



5/24/2013 Problems with Product/Service | Complaint Details Unavailable