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BBB Accredited Business since
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This company offers 24 hour disaster clean-up and construction and mold remediation.
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A BBB Accredited Business since
BBB has determined that Superior Flood Restoration Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Superior Flood Restoration Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 780181.
Type of Entity
Business ManagementMs. Jody Cisewski, President Mr. Gabriel J Prieto, President/ZCEO
Number of Employees
Fire & Water Damage Restoration Mold & Mildew Inspection/Removal/Remediation Water Damage Restoration Tile & Grout Cleaning Tile Sales Floors - Hardwood Air Duct Cleaning Contractors - Flooring Contractors - General Electricians Floor Coverings & Installation Carpet & Rug Cleaners
Products & Services
Superior Flood Restoration Inc sells the following brand(s): dri-eaz, phoenix
Superior Flood Restoration Inc offers the following product(s): easy spot
Method(s) of PaymentAll major credit cards
Refund and Exchange PolicyRefunds if work is not performed
BBB Program Participation
BBB Yellow Pages
3135 Roosevelt St
Carlsbad, CA 92008 (800) 567-7756 (760) 434-4555 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Discount Coupons for Superior Flood Restoration Inc
This company offers 24 hour disaster clean-up and construction, mold remediation.
To receive discount, contact (760) 929-1300 or print out this BBB Discount Offer and bring it with you.
This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 567-7756(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On November 21, 2014 **** ** *** called Superior Restoration to ask for an evaluation of a problem in the lower bathroom at **** ********** ****** , Cardiff CA. Tenant made a claim of mold issue in the lower bedroom. She meet with an employee from Superior by the name of ****. He made an examination of the lower bathroom and bedroom . He told **** ** *** that there was extensive mold damage due to a plumbing leak in the lower bathroom shower. Further he claimed that there was a significant health hazard and then wrote up a work order totaling $9244 to repair the mold damage. He made such claims in the hope to defraud **** ** *** of the money to remediate mold caused by a non existent leak. Before any demolition took place, **** ** *** asked a construction contractor ****** with over 20 year experience in building and tile work to give her an estimate for replacing the tile and bathroom repair. He examined the lower bathroom and bedroom and told **** that there was no bathroom leak or mold problem. He did not see any mold growing on the tiles or on the drywall. He did not see any leak that was causing a mold problem. What he did observe was wet clothing in a hamper in the bedroom closet. It was his opinion that any mold that was found in the lower bedroom or closet was due to wet clothing being stored not a bathroom leak. **** *** asked Superior to stop all work on December 5, 2014 while she investigated the matter further. **** *** hired an outside mold specialist, Air Building Sciences to do a mold test and report for ***** ********** ***. They reported no visible mold growth on any building components. No water leaks from broken pipes or plumbing. The mold tests show no elevated mold counts. After receiving the report that there was no mold problem resulting from a bathroom leak, she asked for a full refund from Superior. **** *** gave Superior a check for $8000 in November. Because of work already done they sent back only $1741 .
Desired Settlement: **** T *** wants a refund of $6109. The only money that Superior deserves is the initial $150 for the service call. If **** had been honest with **** he would have told her that there was no mold problem caused by a plumbing issue in the lower bathroom. Instead he made it seem like there was a major leak that was causing a very bad mold problem. Further that her insurance company would cover the cost of the repairs and to not worry about the $8000 because they would make sure insurance would pay for it.
On November 21, 2014 **** *** contacted Superior Restoration. She stated she had a leak in
When Superior Restoration arrived to the home, Ms. *** asked our technician if she had an
The tenant living at the property had a mold test performed prior to our inspection, and the report
Ms. *** got several estimates over the course of several days and she called Superior Restoration
It is Superior Restoration's desire to not have any negative reviews, and we believe this
For your convenience I have included copies of the signed contract, as well as the other signed
Better Business Bureau:
To Whom It May Concern,
At the time of Superior Restoration's arrival on November 21 , 2014, there was elevated moisture
On November 21, 2014, Superior Restoration provided Ms. *** with an estimate for mold
On November 25, 2014, Ms. *** called Superior Restoration and asked if we would be willing to
Superior Restoration began extensive cleaning of the contents and structure on December 1,
On December 5, 2014, after Superior Restoration had spent almost four full days cleaning and
At this time we still decline the refund Ms. *** is requesting in the amount of $6,109 .00, as the
Photos and copies of signed contracts were provided previously. Please reference those
Better Business Bureau:
|5/24/2013||Problems with Product/Service | Complaint Details Unavailable|