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BBB Accredited Business since
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This company offers 24 hour disaster clean-up and construction and mold remediation.
A BBB Accredited Business since
BBB has determined that Superior Flood Restoration Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Superior Flood Restoration Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 780181.
Type of Entity
Business ManagementMr. Gabriel J Prieto, President
Number of Employees
Fire & Water Damage Restoration Mold & Mildew Inspection/Removal/Remediation Water Damage Restoration Tile & Grout Cleaning Tile Sales Floors - Hardwood Air Duct Cleaning Contractors - Flooring Contractors - General Electricians Floor Coverings & Installation Carpet & Rug Cleaners
Method(s) of PaymentAll major credit cards
BBB Program Participation
BBB Yellow Pages
3135 Roosevelt St
Carlsbad, CA 92008 (800) 567-7756 (760) 434-4555 Directions
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BBB Complaint Process
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Discount Coupons for Superior Flood Restoration Inc
This company offers 24 hour disaster clean-up and construction, mold remediation.
To receive discount, contact (760) 929-1300 or print out this BBB Discount Offer and bring it with you.
This BBB Discount Offer is not valid in conjunction with any other discount, offer, special or promotion.
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Additional Phone Numbers
- (800) 567-7756(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|5/24/2013||Problems with Product/Service | Complaint Details Unavailable|
|9/21/2012||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: Superior Restoration was called in when the condo where I live flooded up. They came in an dried down the place and repaired it. They send my an invoice for repairs they did not perform, equipment they did not installed and bogus work hours. The insurance company send me a check for more than what Superior Restoration was supposed to get paid but Sup. Rest. agreed to cash the check and reimburse me for the difference which they never didI would consider what they did as fraud since they invoiced me for something that never happened.
Desired Settlement: Reimburse me for the agreed upon amount.
I wanted to take a few moments to respond to your complaint with the Better Business Bureau,
and perhaps provide you with some clarity on the situation.
We realize having a flood in your home can be very traumatic and stressful, and we try our
hardest to make the situation easier and go as smoothly as possible. We were called out to your
home because your neighbor, ***** ******* had a flood that in turn affected your home. Mr.
*******'s insurance company was ******** Insurance. We were in constant communication with
******'s Insurance throughout the whole process of mitigation and reconstruction, as we are
with all insurance claims.
**** **** of ******'s Insurance, and the adjuster assigned to your claim received both our
water mitigation estimate, as well as our reconstruction estimate. He also received photos of the
affected areas in your home. For your convenience, I have enclosed one of those photos with
this letter. **** **** also prepared his own estimates. We agreed to accept the amount totaled
on the adjusters scope of work, which was $696.05 less than what our original billing came to.
As for your claim that we didn't perform any work, or place any equipment in your bathroom, as
you can see from the photo enclosed, there was base trim and toe kick removed, as well as
equipment in the bathroom. All these things are billable items which were included in our
When I spoke to **** **** on November 11 th, he told me he would be issuing payment in the
form of a two-party check naming Superior Restoration on the check. We tried to make contact
with you on several occasions to collect the payment. We had a hard time getting a hold of you
and our phone calls were not returned. I finally got a hold of you on December 15th, at which
time we spoke about the billings in the bathroom. I explained to you that we did perform some
work in your bathroom and I also explained that we settled on less than our original billings
which would more than compensate for any work you felt we didn't perform in the bathroom, as
the work in the bathroom didn't even total that amount. I also explained that if there were things
we didn't do but billed for, then that money would be reimbursed to the insurance company, as
they were the ones who issued payment. You would not be entitled to a payment due to the fact
it is the insurance company's money. However, like I said before, we settled on an amount with
the insurance company who had the photos of the work performed in their possession.
On December 29, we were called out by Mr. ******* to pick up his payment. We asked our
technician to try contacting you as well since we had been unsuccessful in making contact with
you. At that time the technician explained to you that if there was any disputable amount in the
estimates, the money would be returned to the insurance company. I also wanted to address the complaint of "bogus work hours" on our estimates. I know ********* estimates can be difficult to understand. However, there is an industry standard among contractors and insurance companies. Hours are billed based on the amount of equipment placed in the home, multiplied by how many service calls were performed. This isn't explained on the estimate because it is something understood in this industry. However, again, we settled with *******'s Insurance, which they paid out based on what they felt to be a fair amount for the scope of work.
I apologize for any confusion in this process. I truly hope that this letter provides you with some
clarity on the situation. If you have any further questions or concerns, please feel free to contact