BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Silverstone Fire Restoration Inc

Phone: (619) 997-6440 Fax: (619) 303-6453 View Additional Phone Numbers 7579 Broadway, Lemon Grove, CA 91945

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers restoration of homes due to damage caused by fire, flood, or mold.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Silverstone Fire Restoration Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Silverstone Fire Restoration Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Silverstone Fire Restoration Inc
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: January 25, 2007 Business started: 03/01/1991 in CA Business incorporated 05/01/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 933139. On 1/11/2016 BBB confirmed that the license from Contractors State License Board expired.

Type of Entity


Business Management
Mrs. Amy Gillen-Garcia, CEO/President Mr. Wally Garcia, Operations Manager Ms. Gisela A Tello, Office Manager
Contact Information
Customer Contact: Mr. Wally Garcia, Operations Manager
Principal: Mrs. Amy Gillen-Garcia, CEO/President
Number of Employees


Business Category

Fire & Flood Emergency Service Fire & Smoke & Water Clean Up Kitchen & Bath - Design & Remodeling Construction Estimates Contractors - General Construction & Remodeling Services Molds Fire & Water Damage Restoration Flood assistance Mold & Mildew Inspection/Removal/Remediation Home Improvements - Additions Fire Damage Restoration Water Damage Restoration Contractor - Commercial Contractor - General Green Builder Kitchen & Bath Design Bathroom Remodeling Kitchen Remodeling Contractor - Remodel & Repair Lead Abatement Bathroom Remodeling - Walk-In Tubs Remodeling Services Mold Consulting & Testing

Method(s) of Payment
We accept cash, check, and all major credit cards. 
Alternate Business Names
Silverstone Flooring & Restoration
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.